Assistant Customer Relations Officer

HOLIAN SANITARY AND PLUMBING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable company in Singapore seeks a Customer Relations Officer to manage public relation issues and address project queries from residents. The ideal candidate will have a GCE 'O' Level Certificate and at least one year of clerical work experience. Responsibilities include responding to feedback, preparing administrative reports, arranging water tests, and liaising with contractors and relevant parties. Organizational skills and effective communication in English as well as another official language are essential.

Qualifications

• Must have effective communication skills in English and another official language.
• Minimum one year of clerical work experience.
• Ability to handle feedback and complaints with tact.

Responsibilities

• Respond to residents' feedback, queries, and complaints.
• Prepare administrative reports for key indicators.
• Arrange water tests and manage filing systems.

Skills

Effective communication in English

Communication in another official language

Tact and patience

Report preparation

Education

GCE 'O' Level Certificate

Job description

Customer Relations Officer (PRO) / Assistant Customer Relations Officers (APRO) should possess the knowledge and ability to ensure the effective management of public relation issues and addressing general project queries from residents with tact and patience.

CROs/ACROs are responsible for the maintenance of good relations and rapport between residents and other relevant parties through effective communication in English and one other official language.

Your job will include:

• Attending to residents' feedback, queries, requests, and complaints with tact and patience.
• Preparing administrative reports for key indicators such as units completion, water testing, residents' choice/changes, etc.
• Preparing work schedules and documentations
• Arranging of water tests
• Setting up organized systems for filing and HIP programmes.
• Liaising with sub-contractors on residents' requirements and changes to ensure the punctual completion of units.
• Liaising with and between HDB, Residents' Commitees (RCs), and Town Councils.

Requirements:

• Minimum qualification of GCE "O" Level Certificate
• One year of clerical work experience
• Ability to communicate effectively in English and one other official language