Assistant Centre Manager - Enrichment Centre / 5 days / East [2683]

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading HR advisory firm in Singapore seeks a dedicated Customer Service Executive to manage inquiries from parents and students. You'll be responsible for handling new student registrations and administrative tasks, including invoicing and payment collection. The ideal candidate has a diploma and relevant customer service experience, with proficiency in MS Office and other digital tools. This role requires strong organizational skills and the ability to resolve conflicts effectively.

Qualifications

• At least Diploma in any discipline (Full time).
• Relevant customer service-related job experience.
• Proficiency in MS Office, Zoom, Google Drive, AI-generative apps.

Responsibilities

• Attend to all walk-in potential customers and handle inquiries.
• Handle registration of new students and course changes.
• Maintain the Centre’s student management system and perform audits.
• Prepare invoices and manage payment collections.
• Assist operations manager with resource and team management.

Skills

Customer service

Conflict resolution

Organization

Education

Diploma in any discipline

Tools

MS Office

Zoom

Google Drive

AI-generative apps

Job description

WhatsApp: [phone] (Kyler)

Email: [e-mail]

• Working day: 4 Weekdays + 1 Weekend / 3 Weekdays + 2 Weekends
• Working Hour: Weekdays: 10.20am - 7.20pm ; Weekends: 8.45am - 6.30pm
• Salary: $3,000 - $4,000
• Location: Tampines & Marine Parade

Job Responsibilities

1) Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly
• Preparation of sales presentation kits
• Training of new and existing customer service executive

2) Administration

• Prepare invoices and handle payment collection
• Prepare debtors listings and send reminders for late payment
• Maintain petty cash and prepare daily collection report
• Assist the operation manager manager with resource management and team management
• Perform ad-hoc duties or projects assigned by the operations manager.

3) Support for Operations Manager

• Work with various stakeholders to resolve any conflicts or issues

Job Requirement

• At least Diploma in any discipline (Full time)
• Relevant customer service-related job experience
• Proficiency in MS Office, Zoom, Google Drive, AI-generative apps

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683