Assistant Cafe Manager

Tomoro Coffee (Singapore) Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A growing coffee chain in Singapore is searching for an experienced Assistant Cafe Manager to oversee daily operations and uphold high customer service standards. The ideal candidate will have a degree in Business or Hospitality and over three years in the F&B industry. This role involves managing staff, driving sales growth, and ensuring compliance with operational standards. Join us for skill development and career progression in a dynamic environment.

Benefits

Monthly sales incentives

Group insurance coverage

Skill development opportunities

Qualifications

• Minimum of 3 years’ experience in the F&B industry with 2 years in a managerial role.
• Strong leadership experience in store operations, building effective teams.
• Excellent customer service and interpersonal skills.

Responsibilities

• Oversee daily store operations, including inventory management and supply ordering.
• Lead and develop baristas through coaching and training.
• Drive sales growth through marketing initiatives and customer engagement.

Skills

Leadership

Customer service

Problem-solving

Inventory management

Coaching

Education

Diploma or Bachelor’s degree in Business, Hospitality, or a related field

Job description

Job Title: Assistant Cafe Manager

Job Type: Full-Time

Reports To: Operations Manager

Overview

The Assistant Cafe Manager supports the Operations Manager in overseeing the daily operations of TOMORO COFFEE, ensuring a high level of customer service, efficient operations, and a positive team environment. This role involves managing staff, maintaining inventory, ensuring compliance with company policies and procedures, and driving sales and marketing initiatives.

Responsibilities

• Oversee daily store operations, including inventory management, supply ordering, and maintaining a clean and organized store environment.
• Lead and develop baristas through onboarding, coaching, training, and addressing service standards to foster a positive store culture.
• Champion service excellence and quality control by role-modeling and training baristas to deliver exceptional customer service and ensuring consistent product quality.
• Drive sales growth and customer engagement through marketing initiatives, catering orders, promotions, and promptly resolving customer inquiries and complaints in a professional manner.

Qualifications

• Diploma or Bachelor’s degree in Business, Hospitality, or a related field.
• At least 3 years’ experience in the F&B industry with a minimum of 2 years in a similar store managerial role.
• Strong leadership experience in store operations, building effective teams, and coaching for performance.
• Excellent customer service and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Willingness to engage in shift work, which includes working on weekends and public holidays.
• Flexible availability, including weekends and holidays.

Why Join Us?

• Be a vital part of a rapidly growing coffee chain and contribute to its success.
• Work with cutting-edge coffee technology and high-quality ingredients to craft exceptional beverages.
• Enjoy opportunities for skill development and career progression in a dynamic environment.
• Benefit from monthly sales incentives and group insurance coverage.