Assistant Branch Manager - Indoor Playground Leader

Kiztopia Services Pte Ltd; Singapore; On-site; SGD 42,000 - 72,000; Full time

Benefits offered by this job

Dynamic work environment

Close-knit team

Medical insurance

Career growth

Job summary

Kiztopia is seeking an Assistant Branch Manager to oversee daily operations at our Singapore indoor playgrounds. You will lead the floor team, ensure high standards of service, handle guest feedback, and partner with the Branch Manager to drive sales and customer satisfaction.

You will coach and motivate crew, manage scheduling and training pipelines for full-time and part-time staff, and uphold safety and cleanliness protocols across the playground. A diploma in a relevant field is preferred.

Qualifications

• Diploma or equivalent in a relevant field.
• Experience in hospitality or family entertainment is preferred.
• Strong leadership and customer-service skills.

Responsibilities

• Lead day-to-day operations to meet outlet targets.
• Ensure excellent customer experiences on the floor.
• Flag guest feedback to management and act on it.
• Coach and motivate crew to uphold standards.
• Schedule staff and track attendance.
• Enforce safety and cleanliness protocols.
• Manage inventory and stock replenishment.

Skills

Operations leadership

Customer service

People management

Staff coaching

Scheduling

Inventory management

Safety compliance

Quality control

Education

Diploma in Business Management

Hospitality certificate

Tourism certificate

Job description

Kiztopia is seeking an Assistant Branch Manager to oversee daily operations at our Singapore indoor playgrounds. You will lead the floor team, ensure high standards of service, handle guest feedback, and partner with the Branch Manager to drive sales and customer satisfaction.

You will coach and motivate crew, manage scheduling and training pipelines for full-time and part-time staff, and uphold safety and cleanliness protocols across the playground. A diploma in a relevant field is preferred.