Crew Lead

KIZTOPIA SERVICES PTE. LTD.; Singapore; On-site; SGD 35,000 - 52,000; Full time

Benefits offered by this job

Dynamic, fun and rewarding working env

Close knitted team

Good employee benefits

Career growth and development

Job summary

Kiztopia Services Pte. Ltd. invites experienced Crew Lead to oversee a team across outlets in Singapore.

This full-time role focuses on leadership, coaching, and delivering exceptional customer service in a fast-paced, childcare- and entertainment-focused environment. You will design rosters, supervise frontline staff, ensure safety, and drive consistency in operations. Candidates should have at least 3 years in hospitality or frontline roles and be ready for shift work, including weekends and

Qualifications

• At least 3 years of experience in hospitality or customer-oriented frontline role.
• Supervisory experience in childcare, recreation, or entertainment preferred.
• Excellent communication and interpersonal skills with children, parents, and colleagues.
• Ability to work independently and under tight deadlines in a fast-paced environment.
• Positive attitude, high energy, and commitment to customer satisfaction.
• Willingness to work shifts, weekends, and public/ school holidays.
• Proficient with Microsoft Office (Excel, Word, PowerPoint).
• Full-time position and location may vary across outlets.

Responsibilities

• Manage duty roster, cleaning schedule, and equipment upkeep.
• Assist in day-to-day service crew deployment and meal-time arrangements.
• Manage service crew performance; develop training plans for service excellence.
• Maintain floor order and manage customer traffic.
• Oversee and streamline workflow; provide feedback to improve productivity.
• Attend and resolve customer problems, complaints, and service requests.
• Look after playground safeness and handle accidents and emergencies.
• Undertake and execute special projects assigned by the supervisor.

Skills

Leadership

Customer service

Interpersonal skills

Communication

Teamwork

Education

Diploma or above in Tourism and Hospitality or related disciplines

Tools

Microsoft Office (Excel/Word/PowerPoint)

Job description

Kiztopia is a leading family edutainment brand dedicated to creating meaningful play experiences for children and families. With multiple concepts and locations across Singapore and the region, we continue to grow through innovation, creativity, and a commitment to delivering exceptional experiences.

We are seeking motivated and experienced Crew Lead to join our team. As the Crew Lead, you will be responsible for overseeing a team of employees and ensuring smooth and efficient operations. Your role will involve supervising, training, and providing guidance to the crew members to ensure quality work and exceptional customer service. This position requires excellent leadership skills, a strong work ethic, and the ability to work in a fast-paced environment.

Highlights of what we offer:

• Dynamic, fun and rewarding working environment
• Close knitted team
• Good employee benefits (eg. incentives, medical insurance, on job training, etc.)
• Career growth and development opportunities

We offer the following benefits to Full-Time employees:

• A five-day (shift schedule) work week comprising not more than 44 hours.
• Staff discounts applicable at all outlets.
• Monthly sales incentive awards*
• Monthly attendance incentive*
• Staff referral fee
• Annual variable performance bonus
• Progressive annual leave entitlement
• Uniform provided
• On-the-job training
• Comprehensive medical benefits to ensure the health and well-being of our employees.
• Opportunities for career development, fostering growth and advancement within the group.
• The opportunity to grow with the company, contributing to its success and sharing in its achievements.

Roles & Responsibilities:

1. Manage duty roster, cleaning schedule & plan for equipment upkeep.
2. Assist in day-to-day service crew deployment & their meal-time arrangement.
3. Manage service crew’s performance, develop training plan to ensure service excellent.
4. Maintain floor order and manage customer traffic.
5. Oversee and streamline all workflow, provide superior with feedback & suggestion to improve productivity.
6. Attend and resolve customer problems, complaints, and service requests.
7. Look after playground safeness and handle all accident and emergency issues.
8. Undertake & execute special project assigned by the supervisor.

Job Requirements:

1. At least 3 years of experience in hospitality or customer-oriented job in front-line capacity.
2. Experienced in a supervisory role within the childcare, recreational, or entertainment industry is preferred.
3. Excellent communication and interpersonal skills, with the ability to interact effectively with children, parents, and team members.
4. Able to work independently and effectively under tight deadlines in a fast-paced environment.
5. A good team player with a high level of enthusiasm, drive, initiative and commitment.
6. Flexibility to work shifts, weekends, and public/school holidays.
7. Capability to stand/walk for extended periods.
8. A positive attitude and a strong commitment to ensuring customer satisfaction and ability to create a welcoming and friendly atmosphere infused with high energy and enthusiasm.
9. Experienced in using Microsoft Office tools, specifically Excel, Word, & PowerPoint.
10. This is a FULL TIME position.
11. The work location will be assigned based on business requirements which will be shared with you during interview. Please refer to our website for outlets location (https://kiztopia.com).

Qualifications Requirements:

1. Diploma or above in Tourism and Hospitality or related disciplines.

* We thank all applicants for your interest but regret to inform that only shortlisted candidates will be notified.