Guest Experience Executive

Kiztopia Services Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

On-the-job training

Career growth opportunities

Job summary

Kiztopia is seeking a Guest Experience Executive in Singapore to develop and execute engaging event programs and create high‑quality content for birthday parties, school visits, stage performances and playground activities. You will coordinate events, manage content across platforms and ensure exceptional guest experiences.

The role requires strong customer focus, event coordination skills, and the ability to work weekends or during busy event periods.

Qualifications

• Flexible availability, including weekends or event periods.
• Excellent communication and customer-centric focus.
• Well-organised and able to manage multiple bookings concurrently.
• Proactive, adaptable and able to perform under pressure in a fast-paced setting.
• Proficient with booking platforms, spreadsheets and reporting software.
• Ability to coordinate with vendors and monitor inventory.

Responsibilities

• Professionally handle inquiries across platforms (Salesforce, WhatsApp, email, phone, walk-ins) to drive interest in party packages.
• Present party packages clearly and upsell add-ons to maximise revenue.
• Document customer preferences and booking details in internal systems.
• Prepare quotations, invoices and booking documents; follow up on deposits and payments.
• Coordinate with external vendors for decorations, entertainment and catering; monitor inventory.
• Liaise with internal teams on event schedules, room allocations and staffing.
• Host birthday parties when required, adhering to hosting standards.
• Assist with event setup, registration, crowd management and service recovery.

Skills

Customer service

Event coordination

Content creation

Vendor coordination

Booking platforms

Spreadsheets

Reporting software

Tools

Salesforce

CRM tools

Job description

Kiztopia is a leading family edutainment brand dedicated to creating meaningful play experiences for children and families. With multiple concepts and locations across Singapore and the region, we continue to grow through innovation, creativity, and a commitment to delivering exceptional experiences.

We are seeking a highly motivated, creative and experienced Guest Experience Executive to join our team in Singapore. As the Guest Experience Executive, you will be responsible for developing and executing engaging event programs and creating high-quality content in our events activities such as birthday party, school visit, stage performance, playground activity. You will play a crucial role in coordinating and managing events and producing compelling content across various platforms. This is an exciting opportunity for a self-motivated individual with a passion for program management, content creation, and audience engagement.

Roles and Responsibilities

• Professionally handlegeneral inquiries across all platforms (Salesforce, WhatsApp, email, phone, walk-ins) to assist customers and drive interest in party packages.
• Clearly present party packages and recommend relevant add-ons or upgrades to maximize event revenue.
• Document customer preferences, special requests, and booking details accurately within the company's internal systems.
• Prepare quotations, invoices, and booking documents, and actively follow up on deposits and outstanding payments.
• Coordinate with external vendors for decorations, entertainment, and catering, while monitoring and reporting inventory levels for party supplies.
• Liaise with internal teams to align on event schedules, room allocations, staffing, and specific operational arrangements.
• Host birthday parties when required, strictly adhering to the company’s hosting standards and service expectations.
• Assist with event setup, registration, crowd management, breakdown, and support immediate service recovery efforts for guest concerns.

Job Requirements

1. Flexible availability, including willingness to work weekends or during event periods as needed.
2. Excellent communication and interpersonal abilities, with a strong customer-centric approach.
3. Well-organized and detail-oriented, capable of handling multiple bookings and tasks at the same time.
4. Proactive, adaptable, and positive, with the ability to perform effectively under pressure in a fast-paced setting.
5. Skilled in using booking platforms, spreadsheets, and reporting software.
6. Competent in coordinating with vendors, managing orders, and monitoring inventory levels.

Highlights of what we offer:

• Dynamic, fun and rewarding working environment
• Close knitted team
• Good employee benefits (eg. medical insurance, on job training, etc.)
• Career growth and development opportunities