Assistant Branch Manager

Kiztopia Services Pte Ltd; Singapore; On-site; SGD 42,000 - 72,000; Full time

Benefits offered by this job

Dynamic work environment

Close-knit team

Medical insurance

Career growth

Job summary

Kiztopia is seeking an Assistant Branch Manager to oversee daily operations at our Singapore indoor playgrounds. You will lead the floor team, ensure high standards of service, handle guest feedback, and partner with the Branch Manager to drive sales and customer satisfaction.

You will coach and motivate crew, manage scheduling and training pipelines for full-time and part-time staff, and uphold safety and cleanliness protocols across the playground. A diploma in a relevant field is preferred.

Qualifications

• Diploma or equivalent in a relevant field.
• Experience in hospitality or family entertainment is preferred.
• Strong leadership and customer-service skills.

Responsibilities

• Lead day-to-day operations to meet outlet targets.
• Ensure excellent customer experiences on the floor.
• Flag guest feedback to management and act on it.
• Coach and motivate crew to uphold standards.
• Schedule staff and track attendance.
• Enforce safety and cleanliness protocols.
• Manage inventory and stock replenishment.

Skills

Operations leadership

Customer service

People management

Staff coaching

Scheduling

Inventory management

Safety compliance

Quality control

Education

Diploma in Business Management

Hospitality certificate

Tourism certificate

Job description

Kiztopia is a leading family edutainment brand dedicated to creating meaningful play experiences for children and families. With multiple concepts and locations across Singapore and the region, we continue to grow through innovation, creativity, and a commitment to delivering exceptional experiences.

We are seeking a highly motivated and experienced Assistant Branch Manager to oversee the daily operations of our indoor playgrounds in Singapore. As the Assistant Branch Manager, you will be responsible for maintaining excellent customer service standards, supervising outlet staff, achieving sales targets, and ensuring the smooth functioning of all branch activities. This is an exciting opportunity for an individual who thrives in a fast-paced environment and has a passion for delivering exceptional customer experiences.

Highlights of what we offer:

• Dynamic, fun and rewarding working environment
• Close knitted team
• Good employee benefits (eg. medical insurance, on job training, etc.)
• Career growth and development opportunities

Roles & Responsibilities:

1. Lead day-to-day operations to ensure successful execution of daily tasks, driving the floor team to meet outlet performance targets.

2. Manage frontline customer experiences, resolving problems, complaints, and service requests efficiently on the floor.
3. Network with visitors to safeguard the branch's reputation, flagging guest feedback and trends to the Branch Manager or upper management.
4. Support the onboarding, coaching, and motivation of the crew to uphold company standards for quality, service, and sales.
5. Identify operational bottlenecks on the ground, executing immediate corrective actions and contributing insights to the Branch/Area Manager to improve processes.
6. Assist with (or take ownership of) staff scheduling, attendance tracking, and mandatory training pipelines for all full-time and part-time crew.
7. Enforce safety and cleanliness protocols across the playground, conducting regular checks to maintain a pristine, safe environment.
8. Oversee inventory counts and stock replenishment to minimize waste and support outlet expense control.

Job Requirements:

1. Lead day-to-day operations to ensure successful execution of daily tasks, driving the floor team to meet outlet performance targets.
2. Manage frontline customer experiences, resolving problems, complaints, and service requests efficiently on the floor.
3. Network with visitors to safeguard the branch's reputation, flagging guest feedback and trends to the Branch Manager or upper management.
4. Support the onboarding, coaching, and motivation of the crew to uphold company standards for quality, service, and sales.
5. Identify operational bottlenecks on the ground, executing immediate corrective actions and contributing insights to the Branch/Area Manager to improve processes.
6. Assist with (or take ownership of) staff scheduling, attendance tracking, and mandatory training pipelines for all full-time and part-time crew.
7. Enforce safety and cleanliness protocols across the playground, conducting regular checks to maintain a pristine, safe environment.
8. Oversee inventory counts and stock replenishment to minimize waste and support outlet expense control.

Qualifications Requirements:

1. At least a diploma in Business Management, Hospitality, or a Tourism Certificate.

* We thank all applicants for your interest but regret to inform that only shortlisted candidates will be notified.