Branch Manager

Kiztopia Services Pte Ltd; Singapore; On-site; SGD 73,000 - 100,000; Full time

Benefits offered by this job

Five-day week

Staff discounts

Monthly sales incentives

Annual bonus

Uniform provided

On-the-job training

Medical benefits

Career growth

Job summary

Kiztopia Services Pte Ltd is seeking an experienced Branch Manager to oversee our Singapore indoor playgrounds. You will manage daily operations, drive sales, deliver outstanding customer service, and lead a team across multiple outlets.

The role requires strong leadership, a customer-centric mindset, and the ability to achieve business objectives in a dynamic family entertainment environment. Join us to help shape growth and enhance guest experiences.

Qualifications

• Leadership and people management skills.
• Excellent communication and customer service mindset.
• Ability to work in a fast-paced family entertainment setting.
• Team motivation and coaching capabilities.

Responsibilities

• Identify, develop, and monitor the team to drive outlet performance.
• Set safety and cleanliness standards for the playground.
• Manage inventory to reduce waste and control costs.
• Lead and motivate the operations crew through coaching.
• Propose corrective actions to overcome challenges and drive growth.
• Address customer and staff satisfaction promptly.
• Ensure compliance with policies, laws, and ethics.
• Network with clients to enhance branch reputation.
• Brief crew and lead events, promotions, and initiatives.
• Collaborate with marketing on activities and events.
• Resolve customer complaints effectively.
• Complete incident reports when needed.
• Oversee staff performance, scheduling, and training.
• Establish and monitor objectives aligned with company goals.
• Coach the team to meet quality, service, and sales standards.
• Adhere to diversity and Code of Conduct policies.

Job description

Kiztopia is a successful start-up and the biggest indoor children playground in Singapore! We are seeking a dynamic and experienced Branch Manager to oversee the operations of our indoor playgrounds in Singapore. As the Branch Manager, you will be responsible for managing the outlet's daily activities, driving sales, delivering exceptional customer service, and leading a team of employees. This role requires strong leadership skills, a customer-centric mindset, and the ability to achieve business objectives.

Highlights of what we offer:

• Dynamic, fun and rewarding working environment

• Close knitted team

• Good employee benefits (eg. medical insurance, on job training, etc.)

• Career growth and development opportunities

We offer the following benefits to Full-Time employees:

• A five-day (shift schedule) work week comprising not more than 44 hours.

• Staff discounts applicable at all outlets.

• Monthly sales incentive awards*

• Staff referral fee

• Annual variable performance bonus

• Progressive annual leave entitlement

• Uniform provided

• On-the-job training

• Comprehensive medical benefits to ensure the health and well-being of our employees.

• Opportunities for career development, fostering growth and advancement within the group.

• The opportunity to grow with the company, contributing to its success and sharing in its achievements.

Roles & Responsibilities:

1. Identifying, developing, and monitoring the team to drive performance for the outlet and ensure successful execution of daily tasks.

2. Designing safety and cleanliness standards for the playground, thus creating a safe and clean environment for all visitors.

3. Managing inventory to reduce waste and maintain expense control.

4. Leading and motivating the operations crew, fostering an environment that encourages their best potential through coaching and support.

5. Identifying areas for improvement and proposing corrective actions to overcome challenges and leverage growth opportunities.

6. Promptly addressing customer and employee satisfaction issues to ensure a positive experience for all.

7. Adhering to high ethical standards and complying with all regulations and applicable laws.

8. Network with clients and customers to enhance the branch's reputation and gather valuable feedback for service improvement.

9. Briefing the crew and providing effective leadership in achieving goals, events, promotions, and other initiatives.

10. Collaborating with the marketing department to organize activities and events.

11. Resolving customer complaints effectively.

12. Ensuring proper actions and reports are completed for any incidents.

13. Overseeing staff performance, shift schedules, and training of new employees, ensuring proper training, motivation, and coaching for the crew and leads.

14. Establishing, communicating, monitoring, and updating objectives for crews and leads in line with company’s goals.

15. Coaching the team to meet or exceed company expectations for quality, service, and sales by providing regular, constructive feedback and guidance for employee development.

16. Supporting and adhering to company's policies, practices, diversity, and Code of Conduct.

Job Requirements:

1. Diploma/Degree in business administration.

2. At least 3 years of experience in customer service-focused industry, preferably in family entertainment, retail, or childcare, with supervisory or managerial responsibilities.

3. Experienced with preschool education and/or children-enrichment is an advantage.

4. Excellent verbal, written and interpersonal communication skills.

5. Able to work independently and effectively under tight deadlines in a fast-paced environment.

6. Able to work as a team and share best practice with colleagues.

Qualifications Requirements:

1. Diploma/Degree in business administration.

* We thank all applicants for your interest but regret to inform that only shortlisted candidates will be notified.