Asia Regional Head, AI-Driven Customer Success

132 Cisco Systems (USA) Pte. Ltd.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Cisco Systems (USA) Pte. Ltd. is seeking a Senior Customer Success Executive Manager to lead a regional team across Asia, defining adoption strategies and guiding enterprise journeys. You will drive renewals, expansion, and value realization with an AI-first approach.

The role requires seasoned leadership, deep domain expertise, and strong executive presence to engage C-Suite stakeholders across diverse markets in Asia.

Qualifications

• Bachelor’s degree plus 12+ years of related experience.
• Leadership experience with teams.
• Domain experience in cybersecurity, IT operations, or observability is valued.
• Experience in Asia region within a multinational software/SaaS organization.
• Executive presence with C-Suite interactions and cross-functional collaboration.

Responsibilities

• Develop multi-year regional adoption strategies aligned with Cisco and Splunk’s vision.
• Serve as trusted advisor to senior Asia executives; coordinate with Product, Sales and Renewal teams.
• Lead regional strategies balancing priorities; integrate AI methods for scalable adoption.
• Mentor and coach teams; foster innovation, inclusivity, and AI-first workflows.
• Oversee CSE function across ASEAN, Korea, Greater China, and India; drive a unified engagement approach.

Skills

Executive presence

Cross-functional collaboration

English communication

Regional Asia experience

Stakeholder management

Education

Bachelor's degree + 12 years related experience

Job description

Cisco Systems (USA) Pte. Ltd. is seeking a Senior Customer Success Executive Manager to lead a regional team across Asia, defining adoption strategies and guiding enterprise journeys. You will drive renewals, expansion, and value realization with an AI-first approach.

The role requires seasoned leadership, deep domain expertise, and strong executive presence to engage C-Suite stakeholders across diverse markets in Asia.