AI Enterprise CSM - ASEAN Pioneer

WinsAbove; Singapore; Hybrid; SGD 120,000 - 180,000; Full time

Job summary

Anthropic is seeking an experienced Customer Success Manager based in Singapore to partner with enterprise customers across ASEAN and APAC. You’ll guide customers through Claude capabilities, API integrations, and Adoption strategies, helping them scale value and drive ROI.

This role requires deep product knowledge, strategic thinking, and cross-functional collaboration across time zones. You’ll work autonomously within a growing regional team, establishing processes and relationships, while

Qualifications

• 8+ years in customer-facing roles such as Customer Success, Consulting, or similar.
• Fluent in Mandarin.
• Experience with consumption- and seat-based business models.

Responsibilities

• Build strategic relationships with customer decision makers to understand objectives and opportunities.
• Become expert in Anthropic products (Claude, API) and guide customers to right solutions.
• Drive usage planning, adoption, and value realization across ASEAN and APAC.
• Develop and execute change management strategies to maximize customer value.

Skills

Mandarin fluency

AI/ML concepts

Strategic customer success

Cross-functional collaboration

Project management

Education

Bachelor’s degree or equivalent

Tools

API integrations

Job description

Anthropic is seeking an experienced Customer Success Manager based in Singapore to partner with enterprise customers across ASEAN and APAC. You’ll guide customers through Claude capabilities, API integrations, and Adoption strategies, helping them scale value and drive ROI.

This role requires deep product knowledge, strategic thinking, and cross-functional collaboration across time zones. You’ll work autonomously within a growing regional team, establishing processes and relationships, while