Leader, Customer Experience

132 Cisco Systems (USA) Pte. Ltd.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Cisco Systems (USA) Pte. Ltd. is seeking a Senior Customer Success Executive Manager to lead a regional team across Asia, defining adoption strategies and guiding enterprise journeys. You will drive renewals, expansion, and value realization with an AI-first approach.

The role requires seasoned leadership, deep domain expertise, and strong executive presence to engage C-Suite stakeholders across diverse markets in Asia.

Qualifications

• Bachelor’s degree plus 12+ years of related experience.
• Leadership experience with teams.
• Domain experience in cybersecurity, IT operations, or observability is valued.
• Experience in Asia region within a multinational software/SaaS organization.
• Executive presence with C-Suite interactions and cross-functional collaboration.

Responsibilities

• Develop multi-year regional adoption strategies aligned with Cisco and Splunk’s vision.
• Serve as trusted advisor to senior Asia executives; coordinate with Product, Sales and Renewal teams.
• Lead regional strategies balancing priorities; integrate AI methods for scalable adoption.
• Mentor and coach teams; foster innovation, inclusivity, and AI-first workflows.
• Oversee CSE function across ASEAN, Korea, Greater China, and India; drive a unified engagement approach.

Skills

Executive presence

Cross-functional collaboration

English communication

Regional Asia experience

Stakeholder management

Education

Bachelor's degree + 12 years related experience

Job description

Role Overview As a Splunk Customer Success Executive (CSE) Manager, you will lead a team of high-performing Customer Success Executives tasked with empowering our customers to achieve their goals with Splunk. You will be responsible for defining and executing technical adoption strategies, managing complex enterprise-level customer journeys, and encouraging an AI-first, activated culture. You will act as a key leader within the Asia region, ensuring our teams deliver seamless value, drive renewals, and expand our footprint through meaningful customer success outcomes.

Strategic Leadership

Develop and execute multi-year regional adoption strategies aligned with Cisco and Splunk’s vision. Integrate AI-driven predictive analytics to optimize prioritization and accelerate customer value realization.

Customer Delivery & Experience

Serve as a trusted advisor to senior executives in the Asia region. Build strong interlocks with Product Specialists, Sales, and Renewal Specialists to provide industry-leading technical adoption.

Operational Excellence

Lead regional business strategies that balance competing priorities. Champion the integration of AI methodologies for scalable adoption across complex, multi-product, and multi-technology deployments.

People Leadership & Culture

Lead as a role model by living Cisco’s Guiding Principles. Mentor and coach your team to foster innovation, inclusivity, and high performance. Cultivate an AI-first mindset, modernizing workflows and clarifying ownership.

Regional Stewardship

Oversee the CSE function across ASEAN, Korea, Greater China, and India. Navigate diverse regional business environments to drive a unified "One Cisco" engagement approach.

Minimum Qualifications

• Experience: Bachelor’s degree + 12 years of related experience (or equivalent Masters/PhD).
• Leadership: Minimum of 2+ years of formal supervisory experience managing teams.
• Domain Expertise: 7+ years of practical experience in the technical domain (Cybersecurity, IT Operations, or Observability). Must be able to relate to and guide the team on the technical aspects of the Splunk portfolio.
• Regional Track Record: Demonstrated experience working in the Asia region within a multinational software/SaaS organization.
• Executive Presence: Proven track record of working at an Executive (C-Suite) level, advocating for and securing engagement on both the Customer and Vendor side.
• Communication: Ability to communicate clearly in English with customers and senior stakeholders, articulate Cisco’s value proposition, and speak on behalf of Cisco at regional industry events.
• Collaboration: Strong ability to manage cross-functional stakeholders (Sales, Engineering, Partners) to drive coordinated efforts.

Preferred Qualifications

• Hands-on experience using Splunk or adjacent technologies in large enterprise environments.
• Experience in managing teams with both direct and indirect reporting lines.
• Proven success in navigating the unique regulatory and business landscapes of the Asia region.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.