Strategic Customer Success Specialist

Cisco Systems, Inc; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Cisco Systems, Inc in Singapore is seeking a Customer Success Specialist to act as a strategic advisor and technical expert, guiding customers through onboarding, adoption, and value realization.

You will lead workshops, craft onboarding roadmaps, and provide feedback to influence Cisco's product roadmap, ensuring customers achieve measurable outcomes. The role involves collaborating with cross-functional teams across Networking, Security, and Cloud & AI Infrastructure to drive long-term success.

Qualifications

• 3–5 years in technical consulting or data center customer-facing roles.
• Bachelor’s degree in Engineering or Computer Science.
• CCNA or CCNP preferred.

Responsibilities

• Lead targeted engagements that accelerate product adoption.
• Guide onboarding journeys and executive workshops.
• Provide feedback that shapes Cisco’s product roadmap.

Skills

ACI

UCS

Nexus

Nutanix

Intersight

AWS

Azure

GCP

APIs/Programmability

Education

Bachelor's degree in Engineering or Computer Science

CCNA or CCNP

Tools

CAI environments

Job description

Cisco Systems, Inc in Singapore is seeking a Customer Success Specialist to act as a strategic advisor and technical expert, guiding customers through onboarding, adoption, and value realization.

You will lead workshops, craft onboarding roadmaps, and provide feedback to influence Cisco's product roadmap, ensuring customers achieve measurable outcomes. The role involves collaborating with cross-functional teams across Networking, Security, and Cloud & AI Infrastructure to drive long-term success.