Asia Enterprise CSE Leader – AI-Driven Customer Success

Cisco Systems, Inc; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Cisco Systems, Inc is recruiting a Splunk Customer Success Executive (CSE) Manager to lead a region-wide team. You will shape adoption strategies, manage complex enterprise journeys, and drive renewals and expansions with an AI-first approach.

The role requires strong leadership, executive presence, and collaboration with Sales, Product, and Renewal teams in Asia. As a senior leader, you will mentor a team of CSEs, oversee regional operations across ASEAN, Korea, Greater China, and India, and

Qualifications

• Bachelor’s degree and 12+ years related experience or equivalent.
• 2+ years in formal supervisory roles leading teams.
• 7+ years in cybersecurity, IT operations, or observability domains.
• Experience in Asia region within multinational software/SaaS.
• Executive presence with C-suite engagement.
• Strong English communication and cross-functional collaboration.

Responsibilities

• Lead a team of Customer Success Executives to deliver value with Splunk.
• Define and execute multi-year regional adoption strategies.
• Drive renewals and expand customer footprint through outcomes.
• Collaborate with Product, Sales, and Renewal teams in Asia.
• Incorporate AI-driven analytics to optimize prioritization.
• Foster an AI-first culture and scalable deployments.

Skills

Strategic leadership

Executive presence

Cross-functional collaboration

English communication

Team management

Regional Asia experience

Stakeholder management

Education

Bachelor's degree

Masters/PhD preferred

Job description

Cisco Systems, Inc is recruiting a Splunk Customer Success Executive (CSE) Manager to lead a region-wide team. You will shape adoption strategies, manage complex enterprise journeys, and drive renewals and expansions with an AI-first approach.

The role requires strong leadership, executive presence, and collaboration with Sales, Product, and Renewal teams in Asia. As a senior leader, you will mentor a team of CSEs, oversee regional operations across ASEAN, Korea, Greater China, and India, and