Area Manager (Central / North/ East)

7-ELEVEN; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading convenience store brand in Singapore is looking for an experienced retail manager to develop operational strategies and enhance sales performance. The ideal candidate will have at least 5 years of retail experience, including 1 year in a managerial role. Responsibilities include analyzing store performance, ensuring high customer service standards, and conducting regular quality visits. This role offers the opportunity to drive efficiencies and lead a dedicated team in a dynamic retail environment.

Qualifications

• 5 years of experience in retail management, including 1 year in supervisory/managerial roles.
• Experience in supporting sales targets and strategic initiatives.
• Willingness to travel between stores as required.

Responsibilities

• Develop and implement strategies to improve store operations.
• Analyze store performance and provide guidance to managers.
• Enhance customer service standards and brand representation.

Skills

Retail management

Strategic planning

Sales target support

Customer service

Job description

About Us

A leading global chain of one-stop convenience stores, 7-Eleven offers innovative, convenient products and services to customers all day, every day in Hong Kong, Macau, Singapore, and Guangdong Province in mainland China. From ready-to-eat snacks and meals and imported snacks, to utility bill payments, top-up services, local and outbound sim cards, parcel pick-up and return, e-Payments and e-Wallet services. 7-Eleven’s product and services range ensures that customer service is always at the heart of every one of its branches.

The Role

• To develop and implement new operating strategies, systems, and procedures to improve efficiencies in all aspects of store operations and achieve operational excellence.

• To maintain awareness of demographic and market trends in the retail industry, understand upcoming consumer buying behaviour and develop action plans to achieve agreed KPIs.

• To analyze and discuss assigned store performance with store managers and franchisees and provide relevant advice on how to increase sales.

• To follow through the control measures as required, maintaining optimal inventory variations within the stipulated set limits

• To reinforce corporate merchandising standards to maintain professional and well-stocked image of assigned stores

• To liaise with the Marketing Manager or Executive on campaign or event updates relating or affecting store operations and sales

• To continuously inspire and sustain a high level of customer service within all the assigned stores

• To conduct effective quality visits, minimum two times per week per store to ensure compliance with Company and Store Operating Policies

• Be a brand ambassador in all business dealings even during informal sessions

• To seek opportunities to share best practices and build pipeline for continuity and growth within the company

• To coach and guide the team members to optimize their potentials in work

• To carry out any other duties as assigned by the District Managers

About You

• 5 years of experience in retail, with at least 1 year in a supervisory or managerial capacity

• Experience in supporting sales targets and strategic planning.

• Comfortable to travel to different stores in the same area on day-to-day basis (e.g. North)