Applications Support Tech Lead - 24/7 Reliability

Citi

Singapore

Hybrid

SGD 180,000 - 240,000

Full time

2 days ago

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Job summary

Citi Singapore is hiring an Apps Support Technical Lead Analyst to lead L2 production support for core online banking platforms, driving incident management and RCA processes to ensure 24/7 availability.

You will partner with engineering, architecture and infra teams to design end-to-end observability, implement SRE practices, and build dashboards using Grafana/Prometheus; strong leadership and communication are essential in a fast-paced, high-stakes environment.

Qualifications

10–15 years of progressive experience in leading highly scalable production platforms.
Strong knowledge and working experience in the Corporate Banking domain, including critical payment flows and transaction processing.
Demonstrated leadership in high-availability, large-scale financial environments.

Responsibilities

Lead L2 Production Support for mission-critical applications, ensuring stability, resilience, and 24/7 service availability.
Drive incident management, real-time coordination, rapid triage, and timely restoration.
Perform deep root cause analysis (RCA) and ensure long-term preventive solutions.
Build strong partnerships with engineering, architecture, infrastructure, and business teams.
Foster a service-oriented culture in a high-pressure, fast-paced environment.