Application Support Engineer, 24/7 Production Reliability

DBS Bank Australia; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

DBS Bank Australia is seeking an Analyst for Application Support Engineering within the Institutional Banking Group Technology in Singapore. You will provide 24x7 IT Operational support, incident management, and ensure successful recovery coordination.

Your role will include monitoring batch jobs, performing health checks, and leading post-incident reviews. Ideal candidates will have a strong background in operational support and the ability to implement improvements through automation and SRE principles.

Qualifications

• Experience in providing 24x7 operational support.
• Knowledge of incident management and recovery coordination.
• Ability to create/update SOPs and conduct training.

Responsibilities

• Provide 24 x 7 IT Operational support to production teams.
• Review daily activities and ensure proper handover.
• Perform health checks and alert management.
• Lead Post Event Problem Reviews with support teams.

Skills

IT Operational Support

Incident Management

Automation Tools

SRE Principles

Stakeholder Communication

Job description

DBS Bank Australia is seeking an Analyst for Application Support Engineering within the Institutional Banking Group Technology in Singapore. You will provide 24x7 IT Operational support, incident management, and ensure successful recovery coordination.

Your role will include monitoring batch jobs, performing health checks, and leading post-incident reviews. Ideal candidates will have a strong background in operational support and the ability to implement improvements through automation and SRE principles.