Application Support Engineer

Evooq; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology-driven financial solutions company is seeking an Application Support Engineer in Singapore. The role involves leading the technical integration of software products within clients' environments while managing application releases and upgrades. Candidates should possess strong knowledge of system design, SQL databases, and network communications, along with excellent customer service skills. This position offers a unique opportunity to impact the client experience in the wealth management sector.

Qualifications

• Good knowledge of system design, development, implementation, and user support principles.
• Good knowledge of SQL databases.
• Understanding of Docker ecosystem concepts.
• Good knowledge of network communications.
• Good knowledge of the Linux environment.
• Decent experience with information system troubleshooting.
• Strong customer service and communication skills.

Responsibilities

• Support the client in implementing the necessary infrastructure.
• Manage and configure application releases.
• Assist client application management teams.
• Proactively participate in discussions on infrastructure changes.
• Interpret error logs and support the client.

Skills

System design principles

SQL databases

Docker concepts

Network communications

Linux environment

Information system troubleshooting

Customer service skills

Analytical skills

Job description

Job Description

Due to our continued success in onboarding new clients onto our innovative wealth management ecosystem, we are expanding and looking for an Application Support Engineer (L2 & L3 Support) : in Singapore.

As an Application Support Engineer, you'll lead the technical integration of our software / products in our client’s environment. Working closely with the client's technical teams and project managers, you will drive the integration of our product onto our client’s infrastructure (cloud and on-premise) as well as regular version upgrades.

What you'll do as an Application Support Engineer (L2 & L3 Support) :

Application Management (70% to 80%)

• Support the client in the implementation of the necessary infrastructure
• Manage and configure application releases (deployments and upgrades) or guide the customer to do so
• Configure the application according to the requirements provided by the the client / Assist client application management teams in the application setup
• Proactively participate in the technical discussions with the client on infrastructure changes and upgrades
• Interpret error logs and identify corrective actions to be taken / or support the client in this task.
• If necessary, liaise with the Evooq product development teams

Project Management (20% to 30%)

• Coordinate version upgrades for existing clients
• Track progress, manage risk and issues, and provide regular status updates for version upgrades
• Collaborate with client project team, Evooq product development team to ensure
• successful upgrade

Qualifications

What skills you'll need as an Application Support Engineer :

• Good knowledge of system design, development, implementation and user support principles and practices.
• Good knowledge of SQL databases.
• Understanding of Docker ecosystem concepts.
• Good knowledge of network communications (HTTP, SSL, familiar with curl / wget, etc).
• Good knowledge of the Linux environment (scripting, env variables, etc.).
• Decent experience with information system troubleshooting.
• Highly motivated and self-sufficient.
• Strong customer service and communication skills.
• Great analytical and problem-solving skills.

Nice to have :

• Experience in banking software (Temenos, Avaloq etc.) and knowledge of financial products and wealth management are advantageous.
• DevOps experience is a strong plus, especially on Kubernetes, Openshift.
• Proven experience driving or supporting IT projects (Agile or Waterfall).
• Strong understanding of SDLC and / or ITIL processes.
• Ability to translate business needs into technical requirements.
• Excellent documentation, communication, and stakeholder management skills.

Additional Information

Evooq is a global provider of technology-driven solutions for wealth and asset managers. We aim to radically simplify the investment process and make investments more accessible and more understandable for professional investors and their clients.

Our clients include some of the world’s largest banks, as well as wealth management companies and pension funds across Europe and Asia.

We are headquartered in Lausanne and have offices in Zurich, Geneva, Fribourg and Singapore.