Application Support Analyst

Cultivar Staffing & Search; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A staffing and search firm in Singapore is seeking an Application Support Specialist to join their award-winning team. This role involves troubleshooting complex trading strategies, responding to client requests, and collaborating with engineers to resolve issues. Candidates should have a degree in Computer Science and experience with Linux systems and trading technologies. Strong analytical skills and customer support experience are essential. This is a chance to work in a high-pressure, client-facing environment.

Qualifications

• Minimum degree in Computer Science, Engineering, or a related technical field.
• Strong analytical skills for complex log file analysis.
• Experience with major global derivatives exchanges.

Responsibilities

• Responding to client support requests.
• Monitoring alerts for critical systems.
• Supporting customers with order entry and risk management.

Skills

Linux OS

Analytical skills

SQL

Perl scripting

Customer support

Education

Degree in Computer Science, Engineering, or related field

Tools

Bash

Linux-based server applications

TCP/IP tools

Relational databases

AWS

Job description

Overview

Are you a problem solver? Join us in our award-winning application support team and work directly with our clients and back-end engineers to troubleshoot and resolve issues with complex trading strategies.

Responsibilities

• Promptly responding to client support requests and inquiries.
• Actively monitoring and addressing alerts for our critical systems and infrastructure, resolving issues whenever possible and escalating to other teams if necessary.
• Supporting customers and resolving issues related to order entry, risk management, and exchange connectivity.
• Analyzing complex order and trade histories.
• Coordinating with new customers for the deployment and configuration of the company\'s products.
• Managing the distribution and installation of software enhancements and upgrades.
• Collaborating with various exchanges and our software engineers to test and confirm new software releases.
• Working with our infrastructure team to test and complete various server and network upgrade projects.
• Coordinating with the overseas offices to provide seamless 24-hour customer support.

Requirements

• Minimum degree in Computer Science, Engineering, or a related technical field.
• Experienced with Linux OS, Linux-based server applications, and command line tools like grep, sed, and awk.
• Strong analytical skills for complex log file analysis to identify and solve issues.
• Willing to take responsibility, make timely decisions, and escalate issues when needed.
• Thrive in high-pressure, client-facing front-office environments.
• Enjoy working with and exploring new low-latency and algorithmic trading technologies, and communicate effectively with technical and non-technical audiences.
• Experience with applications connected to major global derivatives exchanges (e.g., CME, EUREX, SGX, OSE) and familiar with protocols such as OmNet, ITCH/OUCH, and FIX.
• Skilled in basic network troubleshooting using tools like telnet, tcpdump, or ncat.
• Knowledgeable in relational databases and SQL, with experience in bash or perl scripting, and exposure to public cloud providers like AWS is a plus.

Interested candidates are invited to send in your Resume in MS Word Format* stating your past work experience, reasons for each leave, past and expected remuneration.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

EA License Number: 19C9782 (CultivarAsiaPte Ltd)
Personnel Number: R1326341 (Ng Zhenyu)

Required Skills

Perl BASIC Connectivity Bash ROOT Customer Support Trading Analytical Skills Architecture Risk Management Infrastructure Linux Databases Troubleshooting Computer Science Windows Software SQL Engineering Communication Science Management