Application Production Support Specialist (Unix / SQL / Banking)

SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading technology service provider in Singapore is seeking an Application Production Support Specialist for a top global investment bank. This role will involve providing frontline application support for trading applications related to Fixed Income/Bonds. Candidates will require 1-3 years of application support experience, along with skills in Unix and SQL. Additional knowledge of financial products and monitoring tools is beneficial. The position emphasizes proactive problem resolution and automation opportunities.

Qualifications

• Minimum 1-3 years of experience in Application support ideally in the banking and financial domain.
• Hands on experience on Unix platform and commands.
• Hands on experience on SQL queries and commands.

Responsibilities

• Works as part of Fixed Income Global Rates Application Support team.
• Work closely with the Front Office users to handle their issue and queries.
• Manage Incidents and Problem management.

Skills

Application support

Unix commands

SQL queries

Financial products knowledge

Monitoring tools experience

Incident Management

Tools

ITRS Geneos

Splunk

Elastic

Dynatrace

Job description

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Application Production Support Specialist in Singapore which is a top global investment bank. He/she will provide frontline application production support for the bank’s trading Applications on Fixed Income / Bonds. This role is the key focal point for the customer/client /associate experience and owns restoring complex/major production incidents under tight Service Level Agreements (SLAs) and pursues root-cause and problem resolution follow-up.

Responsibilities

• Works as part of Fixed Income Global Rates Application Support team.
• Work closely with the Front Office users to handle their issue and queries and find solutions.
• Manage Incidents and Problem management.
• Perform start of day, End of Day and start of week checks.
• Proactively identify issues and resolve them with minimal or no business impact.
• Identify opportunities for automation and automate manual tasks being performed by the team.

Required Skills

• Minimum 1-3 years of experience in Application support ideally in the banking and financial domain
• Hands on experience on Unix platform and commands.
• Hands on experience on SQL queries and commands.
• Knowledge of financial products such as Fixed Income / Bonds, FX, EQ, etc.
• Experience in Monitoring tools e.g. ITRS Geneos, Splunk, Elastic, Dynatrace etc
• Experience in Incident and Problem Management.

Good to have skills

1. Shell, Python, VB or PowerShell scripting knowledge is a plus.
2. Tableau experience is a plus.
3. ANSIBLE, TOSCA etc tooling experience is a plus.
4. Understanding of Fixed Income products will be an advantage.