APAC Strategic Client Lead — Customer Success

Vantage Data Centers; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading data center provider in Singapore is seeking a Strategic Client Director to enhance customer success across the Asia Pacific region. This role is pivotal in managing client relationships, driving satisfaction and operational excellence. Candidates must possess a Bachelor’s degree and have over 8 years of relevant experience. The position demands strong skills in strategic thinking, negotiation, and multitasking, as well as proficiency in Microsoft Office tools. A comprehensive benefits package is offered.

Benefits

Comprehensive health and welfare benefits

Retirement benefits

Paid leave exceeding local expectations

Training and development opportunities

Qualifications

• 8+ years of experience in Data Center Operations, Project Management, Customer Support, or Sales.
• Experience in high-tech, data center, or rapid growth environments strongly preferred.
• Familiarity with ITIL-based service management programs.

Responsibilities

• Serve as the primary point of contact for strategic clients throughout their lifecycle.
• Drive adoption of Vantage solutions and ensure alignment with client business goals.
• Coordinate cross-functional teams to deliver on client requirements and timelines.

Skills

Negotiation

Problem-solving

Multitasking

Time management

Strategic thinking

Education

Bachelor’s degree in Business Administration, Computer Science, Sales, or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Project

Microsoft Visio

Job description

A leading data center provider in Singapore is seeking a Strategic Client Director to enhance customer success across the Asia Pacific region. This role is pivotal in managing client relationships, driving satisfaction and operational excellence. Candidates must possess a Bachelor’s degree and have over 8 years of relevant experience. The position demands strong skills in strategic thinking, negotiation, and multitasking, as well as proficiency in Microsoft Office tools. A comprehensive benefits package is offered.