APAC Project Manager – Global Payments Onboarding

Global Payments; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Global Payments Singapore is seeking a Project Manager to lead end-to-end onboarding and implementation for APAC commercial customers, coordinating across Sales, KYC/CDD, Legal, Credit, Risk, and Implementation. You will develop project plans, monitor milestones, manage risks, and train users to ensure successful go-lives.

You will provide ongoing reporting, escalate issues, and monitor post-go-live performance, driving improvements and seamless handovers to Sales and Customer Experience teams.

Qualifications

• Bachelor’s degree or higher in a relevant field and knowledge of project management best practices.
• Experience using project management software to create and manage project reporting.
• Strong analytical, planning, and organizational skills with the ability to manage competing demands.

Responsibilities

• Manage the end-to-end onboarding and implementation process for APAC commercial customers from contract signing to go-live.
• Serve as the primary liaison between customers and cross-functional teams (Sales, KYC/CDD, Legal, Credit, Risk, Boarding, and Implementation).
• Develop and execute project plans, monitor milestones, manage risks, and lead regular status meetings with internal and external stakeholders.
• Coordinate onboarding requirements including documentation, system setup validation, product demonstrations, and user training.
• Provide ongoing project reporting, meeting documentation, escalation management, and post-go-live performance monitoring to ensure customer satisfaction.
• Drive continuous process improvements, conduct project closure reviews, and facilitate seamless handovers to Sales and Customer Experience teams.

Skills

Project management

Stakeholder management

Analytical thinking

Communication skills

Negotiation

Multi-tasking

Presentations

Vendor management

Japanese language

English proficiency

Education

Bachelor's degree

Tools

MS Project

Salesforce

Job description

Global Payments Singapore is seeking a Project Manager to lead end-to-end onboarding and implementation for APAC commercial customers, coordinating across Sales, KYC/CDD, Legal, Credit, Risk, and Implementation. You will develop project plans, monitor milestones, manage risks, and train users to ensure successful go-lives.

You will provide ongoing reporting, escalate issues, and monitor post-go-live performance, driving improvements and seamless handovers to Sales and Customer Experience teams.