APAC Project Manager: Onboarding & Go-Live Lead

WorldPay Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

WorldPay Pte Ltd, a leader in payments, seeks a Project Manager for the APAC Customer Experience team based in Singapore. You will own end-to-end onboarding for commercial customers, coordinating with Sales, KYC/CDD, Legal, Credit, Risk, and Implementation to drive go-live success.

You will develop project plans, monitor milestones, manage risks, and provide regular reports and post-go-live reviews to ensure client satisfaction.

Qualifications

• A bachelor's degree with strong project management track record.
• Japanese language proficiency is a plus for engaging with partners in Japan.
• Experience using PM software to create/manage project reporting (MS Project, Salesforce).
• Strong negotiation, analytical, planning and organizational skills.
• Ability to manage multiple work streams and resolve blockers.
• Experience working with third-party vendors and outsourcing.
• Card payments/merchant acquiring knowledge is a plus.
• Excellent verbal and written communication with executive clients.
• Eye for long-term strategy and process improvements.
• Strong presentation skills; marketing experience is a plus.

Responsibilities

• Manage end-to-end onboarding and implementation for APAC commercial customers, driving projects from contract signing to go live.
• Serve as the primary liaison between customers and cross-functional teams to ensure timely execution.
• Develop and execute project plans, monitor milestones, manage risks, and lead regular status meetings with stakeholders.
• Coordinate onboarding requirements, including documentation, system setup validation, product demos, and user training.
• Provide ongoing project reporting, meeting documentation, escalation management, and post-go-live monitoring.
• Drive continuous process improvements and conduct project closure reviews and handovers to Sales/Customer Experience teams.
• Perform other duties and projects for process and operation optimization.

Skills

Project management

MS Project

Salesforce

Negotiation

Stakeholder management

Analytical skills

Vendor management

Japanese language

Education

Bachelor's degree in any field

Tools

MS Project

Salesforce

Job description

WorldPay Pte Ltd, a leader in payments, seeks a Project Manager for the APAC Customer Experience team based in Singapore. You will own end-to-end onboarding for commercial customers, coordinating with Sales, KYC/CDD, Legal, Credit, Risk, and Implementation to drive go-live success.

You will develop project plans, monitor milestones, manage risks, and provide regular reports and post-go-live reviews to ensure client satisfaction.