APAC Customer Success Leader

Workday, Inc.; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Workday, Inc. in Singapore is seeking a Senior Manager, APAC Customer Success to lead a growing regional team and oversee enterprise customer relationships. You will present the Workday roadmap and align customer outcomes with product strategy to ensure value delivery.

You will develop success plans, drive issue resolution, promote two-way communication, and guide adoption of Workday features while engaging executives across our customers. Travel up to 35% may be required.

Qualifications

• 8+ years leading Customer Success teams.
• 5+ years in Customer management for SaaS/complex software.
• Experience with escalation management at executive level.
• Ability to mentor and develop others.

Responsibilities

• Coordinate overall responsibility for the customer relationship.
• Liaise between product management and the customer, presenting the roadmap.
• Develop success plans outlining critical factors, metrics, risks, and recommendations.
• Prioritize and drive resolution of customer concerns.
• Promote opportunities for two-way communication.
• Guide adoption of Workday features and align with business needs.
• Leverage customer relationships for prospect references.
• Keep customers informed of process and policy changes.

Skills

People leadership

Customer success

Executive communication

De-escalation

Education

Bachelor’s degree or equivalent

Business/Technical degree preferred

Job description

Workday, Inc. in Singapore is seeking a Senior Manager, APAC Customer Success to lead a growing regional team and oversee enterprise customer relationships. You will present the Workday roadmap and align customer outcomes with product strategy to ensure value delivery.

You will develop success plans, drive issue resolution, promote two-way communication, and guide adoption of Workday features while engaging executives across our customers. Travel up to 35% may be required.