APAC Insurance Success Lead

DXC Technology; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

DXC Technology is seeking a Customer Success Manager – APAC (Singapore) to lead post-go-live success for APAC customers, build executive relationships, and drive value realization across the insurance domain.

You will guide customers through optimization, expansion and ROI initiatives, collaborating with product, engineering and support to maximize the impact of DXC Assure Smart Apps in a regional context.

Qualifications

• 8+ years of insurance software, consulting or customer success experience.
• Deep understanding of APAC insurance operations.
• Experience implementing or supporting insurance administration systems.
• Experience with Integral and/or Ingenium.
• Strong understanding of insurance workflows and business processes.
• Excellent executive communication and stakeholder management skills.
• Experience leading customer workshops and business reviews.
• Ability to travel across APAC as required.

Responsibilities

• Serve as the primary post-go-live customer success leader for assigned APAC customers.
• Build trusted executive and operational relationships with customer stakeholders.
• Conduct regular business reviews focused on customer objectives, KPIs and value realization.
• Develop customer success plans aligned to strategic business priorities.
• Identify opportunities for optimization, expansion and adoption of additional Smart Apps.
• Establish customer success metrics and measurable business outcomes.
• Monitor customer health, adoption and product utilization.
• Recommend workflow improvements and operational efficiencies.
• Partner with customers to maximize ROI from Smart Apps.
• Provide subject matter expertise across APAC insurance operations including policy, claims, new business, servicing, distribution, billing, underwriting and operations.
• Leverage experience with Integral and Ingenium and regional platforms.
• Understand regulatory, operational and market considerations across APAC.
• Act as the voice of the customer and capture enhancement opportunities.
• Collaborate with Product Management to ensure APAC market needs are met.
• Work with cross-functional teams to ensure seamless transitions and continuous improvement.

Skills

Insurance domain knowledge

APAC regional experience

Executive stakeholder management

Customer success leadership

Tools

Integral

Ingenium

Job description

DXC Technology is seeking a Customer Success Manager – APAC (Singapore) to lead post-go-live success for APAC customers, build executive relationships, and drive value realization across the insurance domain.

You will guide customers through optimization, expansion and ROI initiatives, collaborating with product, engineering and support to maximize the impact of DXC Assure Smart Apps in a regional context.