Regional Customer Success Director: Drive Value & Growth

BACKBASE ASIA-PACIFIC PTE. LTD.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Backbase Asia-Pacific PTE. LTD. is seeking a Customer Success Director to lead regional customer success efforts, drive value realization, and ensure customers maximize Backbase's Engagement Banking Platform.

The role involves frequent travel across the APAC region and close collaboration with C-suite and program leaders. You will own renewals, identify growth opportunities with banks, and partner with Sales, Product, and Services to align roadmaps with business goals.

Qualifications

• Bachelor's degree in Technology, Business, or a related field.
• 10+ years in a customer-facing role in the APAC Hub region, including consulting, customer support, delivery or account management.
• Fluent in English with strong written and verbal communication skills.
• Strong ability to build relationships with C-suite, programme leaders and senior stakeholders.
• Experience in the software/tech industry focusing on customer success and value realization.

Responsibilities

• Develop and nurture strong, long-lasting relationships with key customers across your region.
• Regularly engage with senior stakeholders to understand evolving needs throughout the software development lifecycle, acting as a trusted advisor.
• Facilitate complex discussions among multiple stakeholders to align goals with Backbase solutions and unblock adoption/license challenges.
• Identify opportunities to maximize value and collaborate with customers to ensure product adoption and license consumption.
• Develop joint success plans with senior stakeholders and track roadmap progress toward business goals.
• Identify customer advocates and collaborate with marketing to build case studies and testimonials.
• Gather feedback on product experiences and work with R&D and Services on feature requests.

Skills

Customer success leadership

Relationship management

Strategic account management

Executive stakeholder engagement

Adoption & value optimization

Data analysis & dashboards

Education

Bachelor's degree in Technology, Business, or related field

Job description

Backbase Asia-Pacific PTE. LTD. is seeking a Customer Success Director to lead regional customer success efforts, drive value realization, and ensure customers maximize Backbase's Engagement Banking Platform.

The role involves frequent travel across the APAC region and close collaboration with C-suite and program leaders. You will own renewals, identify growth opportunities with banks, and partner with Sales, Product, and Services to align roadmaps with business goals.