Air & Local Freight Sales Support Specialist

ZHENGHE LOGISTICS PTE. LTD.; Singapore; On-site; SGD 33,000 - 58,000; Full time

Job summary

Zhenghe Logistics PTE. LTD. is seeking an Indoor Sales Support Executive to assist our commercial team with customer enquiries, quotation follow-up, cold calling and telemarketing.

The role focuses on air freight and local trucking support, requiring strong customer communication and diligent follow-up. You will respond to inquiries, prepare quotations, and support day-to-day freight forwarding sales activities while maintaining accurate records in our in-house system.

Qualifications

• Minimum 2 years in Freight Forwarding or logistics.
• Experience with airfreight quotations and rate structures.
• Knowledge of trucking coordination and delivery arrangements.
• Proficient in MS Office; ability to manage data in in-house system.
• Strong communication and follow-up discipline.

Responsibilities

• Respond promptly to customer inquiries via email, phone, and channels.
• Prepare and follow up on airfreight and local trucking quotations.
• Conduct cold calling and telemarketing to generate new business.
• Support Business Development and Sales with customer follow-up.
• Understand shipment requirements including cargo type, dimensions, weight, pickup and delivery details.
• Source and compare rates from airlines, transport providers, overseas agents and internal operations teams.
• Follow up on quotations and convert enquiries into shipments.
• Maintain customer records and sales activities in the in-house system.
• Provide professional customer service and assist with other sales administrative duties.

Skills

Customer communication

Cold calling

Telemarketing

Follow-up

Independent work

Excel experience

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Zhenghe Logistics PTE. LTD. is seeking an Indoor Sales Support Executive to assist our commercial team with customer enquiries, quotation follow-up, cold calling and telemarketing.

The role focuses on air freight and local trucking support, requiring strong customer communication and diligent follow-up. You will respond to inquiries, prepare quotations, and support day-to-day freight forwarding sales activities while maintaining accurate records in our in-house system.