Freight Forwarding Inside Sales & Service Expert

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 36,000 - 39,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking an Indoor Sales Executive/Customer Service professional for freight forwarding. The role involves coordinating quotations, bookings, and shipment execution with overseas offices to ensure smooth operations.

You will manage import/export inquiries across sea, air, and land transport, maintain client relationships, and monitor sales performance while supporting forecasting and pipeline tracking. This full-time position is based in Singapore.

Qualifications

• At least 3 years of relevant freight forwarding experience.
• Proficiency with Microsoft Office tools (Word, Excel, etc.).

Responsibilities

• Respond promptly and professionally to client inquiries.
• Coordinate quotations, bookings and shipment execution with overseas offices and agents.
• Handle import/export inquiries and bookings across sea, air and land transport.
• Activate shipments based on confirmed selling rates and cost structures.
• Collaborate with sales to ensure smooth handover and operational follow through.
• Source competitive rates from hauliers, shipping lines, co-loaders, overseas agents and subcontractors.
• Monitor sales performance and contribute to forecasting and pipeline tracking.
• Develop and maintain strong relationships with customers and vendors.
• Establish and manage client-specific standing orders or SOPs for recurring shipments.
• Work closely with internal departments and external partners to ensure seamless execution.
• Check and verify incoming job-related invoices before submission to the Finance Department.
• Uphold all company policies including compliance, HSSE&Q standards, and Code of Business Conduct.
• Stay informed on industry trends, freight regulations, and market developments.
• Participate in training and development programs to enhance product knowledge and sales skills.
• Propose and implement process improvements to boost operational efficiency and customer satisfaction.

Skills

Customer service

Communication

Tools

Microsoft Office

Job description

THE SUPREME HR ADVISORY PTE. LTD. is seeking an Indoor Sales Executive/Customer Service professional for freight forwarding. The role involves coordinating quotations, bookings, and shipment execution with overseas offices to ensure smooth operations.

You will manage import/export inquiries across sea, air, and land transport, maintain client relationships, and monitor sales performance while supporting forecasting and pipeline tracking. This full-time position is based in Singapore.