Airfreight Operations Manager

S. F. EXPRESS (SINGAPORE) PRIVATE LIMITED; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

S. F.

EXPRESS (SINGAPORE) PRIVATE LIMITED is seeking an experienced Air Freight Operations Manager to oversee end‑to‑end import/export, transshipment, cross‑dock and consolidation air shipments with a strong focus on accuracy and regulatory compliance in Singapore. You will coordinate bookings, cargo collection, routing and final delivery with airlines and ground handlers, resolve delays and escalations, supervise a team of operations and documentation staff, and drive OTIF, margin control and

Qualifications

• 3–10 years of experience in air freight operations or logistics management.
• Proficiency with CargoWise, CCN, and TradeNet.
• IATA or DGR certification is strongly preferred.

Responsibilities

• Oversee end-to-end import, export, transshipment, cross-dock, and consolidation air shipments.
• Manage booking, cargo collection, routing, and final delivery coordination with airlines and ground handlers.
• Resolve delays, cargo damage, and operational escalations.
• Documentation & Regulatory Compliance: Ensure error-free MAWB and HAWB.
• Maintain compliance with Singapore customs procedures, TradeNet permit declarations, IATA DGR, and RCAR
• Commercial & Procurement: Negotiate spot rates, block space agreements (BSAs), and allocations with commercial airlines.
• Manage department P&L, gross margins, and cost optimization.
• Support business development.
• Team Leadership: Supervise, mentor, and train air operations and documentation staff.
• Track KPIs such as OTIF, chargeable weight growth, and zero-error customs compliance.

Skills

Air freight operations

Logistics management

Team leadership

Tools

CargoWise

CCN

TradeNet

Job description

Core Job Responsibilities:

• Operations & Shipment Management: Oversee end-to-end import, export, transshipment, cross-dock, and consolidation air shipments.
• Manage booking, cargo collection, routing, and final delivery coordination with airlines and ground handlers.
• Resolve delays, cargo damage, and operational escalations.
• Documentation & Regulatory Compliance: Ensure error-free execution of Master Air Waybills (MAWB) and House Air Waybills (HAWB).
• Maintain compliance with Singapore customs procedures, TradeNet permit declarations, IATA Dangerous Goods Regulations (DGR), and Regulated Air Cargo Agent Regime (RCAR)
• Commercial & Procurement: Negotiate spot rates, block space agreements (BSAs), and allocations with commercial airlines.
• Manage department Profit & Loss(P&L), gross margins, and cost optimization.
• Support business development.
• Team Leadership: Supervise, mentor, and train air operations and documentation staff.
• Track Key Performance Indicators(KPIs) such as on-time performance (OTIF), chargeable weight growth, and zero-error customs compliance

Requirements & Qualifications:

• Experience: 3 to 10 years of progressive experience in air freight operations, freight forwarding, or logistics management.
• Technical Skills: Proficiency in industry systems like CargoWise, CCN (Community Network), and TradeNet.
• Certifications: IATA or Dangerous Goods Regulations (DGR) certification is strongly preferred.
• Fluency in spoken and written English. Fluency in spoken and written Mandarin is required to liaise with Mandarin-speaking regional clients, overseas vendors, and internal stakeholders.