AI Platform Support Engineer

Millennium Management; Singapore; On-site; SGD 70,000 - 95,000; Full time

Job summary

A leading investment firm in Singapore is seeking a Support Engineer specialized in AI software and tools. The role involves responding to customer issues, maintaining effective monitoring for AI services, and resolving complex technical problems. Candidates should have experience with OpenAI, coding skills in Python or Java, and familiarity with DevOps practices. Excellent problem-solving and communication skills are essential, making this position an exciting opportunity for tech-savvy professionals looking to contribute to advanced AI products.

Qualifications

• Proven experience in technical support engineering.
• Strong understanding of AI and LLM concepts.
• Experience with Vector databases.

Responsibilities

• First line response for customer issues on AI platforms.
• Maintain monitoring and alerting for AI services.
• Resolve technical issues utilizing AI expertise.

Skills

OpenAI experience

Hands-on with Retrieval Augmented Generation

Proficiency in Python

DevOps release pipelines

Problem-solving skills

Strong communication skills

Tools

Datadog

Kubernetes

FastAPI

Job description

A leading investment firm in Singapore is seeking a Support Engineer specialized in AI software and tools. The role involves responding to customer issues, maintaining effective monitoring for AI services, and resolving complex technical problems. Candidates should have experience with OpenAI, coding skills in Python or Java, and familiarity with DevOps practices. Excellent problem-solving and communication skills are essential, making this position an exciting opportunity for tech-savvy professionals looking to contribute to advanced AI products.