AI Platform Commercial Lead: Growth, Pricing & Partnerships

Pacific Internet Ltd; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Pacific Internet Ltd in Singapore seeks a Manager to run and grow our AI business. You will own the commercial and operational side: supply and vendor terms, pricing and margin, customers, vendor credit, controls and reporting.

You will lead vendor and pricing strategy, onboarding, wallets and billing policy, risk and compliance, operations and support, and monthly governance. Collaborate with Engineering, Legal, Finance and Sales to protect margins and scale across markets.

Qualifications

• Diploma or Bachelor’s degree in business, finance, IT or a related field.
• 3 to 5 years in cloud reselling or distribution, API or CPaaS platforms, SaaS partnerships, or telecom wholesale.
• Proven experience negotiating vendor or partner agreements with volume tiers or committed spend.
• Hands‑on experience with usage‑based pricing, rating and billing, and with margin analysis and reconciliation.
• Working knowledge of AI models, tokens and API gateways, enough to work with engineers on routing, metering and limits.
• Strong Excel or Power BI skills, and able to build a P&L and unit‑economics model from scratch.
• Experience launching or scaling a new product or business line.
• Experience with cloud marketplace or partner programs (for example AWS, Azure, Google Cloud).
• Experience in SEA markets, multi‑currency billing and regional payment methods.
• Familiarity with fraud and abuse controls for prepaid or API products.
• Understanding of PDPA and data‑residency requirements.

Responsibilities

• Map and manage the supply base: model vendors, cloud marketplaces, aggregators and open-weight inference providers.
• Negotiate reseller, partner and committed-spend agreements, including discount tiers, rebates, rate limits, SLAs and payment terms.
• Verify that every supply route permits resale, and keep written records of approvals. Escalate any gap to Legal before launch or expansion.
• Track vendor price changes, new models and deprecations, and recommend which models to offer.
• Manage vendor credit balances and top-up rules so customers are never cut off because we ran short.
• Manage dependence on any single vendor and keep fallback routes.
• Build and maintain the price book: provider cost, markup, platform fees, bundles, customer tiers and volume rebates.
• Run monthly reconciliation of vendor invoices against customer usage, investigate leakage and fix the causes.
• Define target segments and the packages for each, and lead go-to-market with Sales and Marketing.
• Design onboarding: signup, verification, wallet top-up and first-use support.
• Set up fraud checks and risk controls; review exceptions with Legal and Finance.
• Produce a monthly business report: volume, revenue, gross margin, leakage, and risks.

Skills

Vendor management

Pricing & margin

Customer acquisition

Financial acumen

Excel/Power BI

Cross-functional collaboration

Risk management

SaaS/cloud reselling experience

PDPA/data residency knowledge

Multi-currency billing

Education

Bachelor’s degree or Diploma in business/finance/IT

Tools

Excel

Power BI

Job description

Pacific Internet Ltd in Singapore seeks a Manager to run and grow our AI business. You will own the commercial and operational side: supply and vendor terms, pricing and margin, customers, vendor credit, controls and reporting.

You will lead vendor and pricing strategy, onboarding, wallets and billing policy, risk and compliance, operations and support, and monthly governance. Collaborate with Engineering, Legal, Finance and Sales to protect margins and scale across markets.