AI-Driven Quality & Process Programs Lead, Trust & Safety

TikTok; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

TikTok is seeking a Quality Evaluation & Operations professional to join the Video Safety Operations - Product & Process Solutions team. You will design evaluation frameworks, measurement methodologies, and governance models to improve quality, safety, and efficiency across moderation workflows.

You will perform root-cause analyses, translate insights into actionable quality improvement plans, and coordinate across product, policy, engineering, and operations in a fast-paced, global environment.

Qualifications

• Strong experience in quality evaluation, quality operations, trust & safety, or related moderation domains.
• Proven capability in designing evaluation frameworks, metrics, and monitoring mechanisms.
• Strong understanding of strategy design from an evaluation perspective, not just execution support.
• Ability to translate evaluation findings into systematic quality improvement plans.
• Strong data analysis, structured problem-solving, and RCA capability.
• Solid project management skills with end-to-end ownership.
• Strong stakeholder management and cross-functional collaboration skills. Ability to work effectively in a fast-paced and evolving business environment.

Responsibilities

• Quality evaluation framework design and iteration.
• Evaluation strategy and measurement methodology design.
• Metric governance, monitoring, and confidence building.
• Root-cause analysis and evaluation-driven quality improvement.
• Cross-functional coordination across upstream and downstream teams.
• AI-enabled evaluation, validation, and workflow innovation.

Skills

Quality evaluation

Evaluation frameworks

Strategy design (evaluation)

Quality improvement plans

Data analysis

Root-cause analysis

Project management

Stakeholder management

Job description

TikTok is seeking a Quality Evaluation & Operations professional to join the Video Safety Operations - Product & Process Solutions team. You will design evaluation frameworks, measurement methodologies, and governance models to improve quality, safety, and efficiency across moderation workflows.

You will perform root-cause analyses, translate insights into actionable quality improvement plans, and coordinate across product, policy, engineering, and operations in a fast-paced, global environment.