Product & Process Solutions Lead - Quality Management

TikTok; Singapore; On-site; SGD 150,000 - 230,000; Full time

Job summary

TikTok is seeking a Product & Process Solutions Lead for Quality Management to drive strategic quality initiatives across content safety operations in Singapore. You will lead a cross‑functional team to optimize moderation workflows, develop reliability strategies, and advance AI/ML enabled quality improvements, balancing risk, scale and user safety.

You will partner with product, algorithms and business leaders to translate complex problems into actionable programs, mentoring managers and

Qualifications

• Bachelor's degree or above, with more than 5 years of experience in quality operations and content safety related work, with at least 2 years managing managers or mentoring leads across locations.

Responsibilities

• Lead the team to manage and optimize the workflow of content platform quality control, collaborating with cross-functional teams to develop moderation quality strategies that enhance reliability and efficiency, aligning with the company's values and best practices.
• Lead strategic quality initiatives from planning to execution, partnering with business leaders to proactively identify and analyze issues in moderation processes and strategies, enhancing efficiency, effectiveness and quality.
• Lead the team to track development trends in quality processes and drive transformational initiatives to implement new quality improvement methods, optimize moderation practices, and enhance automation strategies for continuous refinement.
• Lead the team to explore AI-based solutions for moderation quality, working with algorithm and product teams to turn new technology into practical quality evaluation and improvement methods, and drive them from exploration through to landing.

Skills

Quality operations

Data analysis

Team leadership

Cross-functional collaboration

Machine learning concepts

Education

Bachelor's degree or above

Tools

LLM applications

Moderation platforms

Job description

Product & Process Solutions Lead - Quality Management

Location:

Employment Type:

Regular

Job Code:

A22382B

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Responsibilities

The Video Safety Operations - Product & Process Solutions team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence by leading demand and supply management, quality management and transition of initiatives of T&S operations. It evaluates and assesses process changes for implementation in T&S Video Safety operations. The team acts as an entry point between TikTok business and T&S Video Safety operations for all requests related to product, policy or process.

• - Lead the team to manage and optimize the workflow of content platform quality control, collaborating with cross-functional teams to develop moderation quality strategies that enhance reliability and efficiency, aligning with the company's values and best practices.
• - Lead strategic quality initiatives from planning to execution, partnering with business leaders to proactively identify and analyze issues in moderation processes and strategies, enhancing efficiency, effectiveness and quality.
• - Lead the team to track development trends in quality processes and drive transformational initiatives to implement new quality improvement methods, optimize moderation practices, and enhance automation strategies for continuous refinement.
• - Lead the team to explore AI-based solutions for moderation quality, working with algorithm and product teams to turn new technology into practical quality evaluation and improvement methods, and drive them from exploration through to landing.

Qualifications

Minimum Qualification(s)- Bachelor's degree or above, with more than 5 years of experience in quality operations and content safety related work, with at least 2 years managing managers or mentoring leads across locations.

• - Excellent product thinking and problem-solving abilities, with clear logic and strong data analysis skills;
• - Good team communication and collaboration skills, able to promote smooth progress and implementation of projects involving multiple businesses and roles;
• - Strong self-drive, enjoy challenges, and pursue excellence.
• Preferred Qualification(s)- Experience with machine learning concepts, LLM applications, or AI/ML product development.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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