Agent - Customs Brokerage (Permit Declaration & Customer Service)

Expeditors International of Washington, Inc.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A leading logistics company seeks a Customs Brokerage Agent to provide excellent customer service and ensure compliance with customs regulations. The ideal candidate will thrive in a dynamic environment and possess strong problem-solving and communication skills. Full-time position with opportunities for growth and continuous learning, along with attractive benefits.

Benefits

Training and Personnel Development Program

Benefits complied with local law

Qualifications

• Willingness to grow and learn in a fast-paced environment.
• Good command in written and spoken English required.
• At least 1 year working experience or fresh graduates welcomed.

Responsibilities

• Monitor freight and ensure timely arrival and accurate customs declarations.
• Respond to customer complaints and queries with urgency.
• Ensure compliance with Singapore Customs regulations.

Skills

Problem Solving

Customer Service

Interpersonal Skills

Communication

Education

Tertiary education

Tools

Excel

Word

PowerPoint

E-Mail

Job description

Agent - Customs Brokerage (Permit Declaration & Customer Service)

• Full-time

Expeditors is a Fortune 500 Company. Our global network offers a broad range of logistic services including air and ocean transportation, customs brokerage, distribution, cargo insurance, duty drawback, and consulting. Expeditors hires the best in the industry, and the financial results are a direct result of its people and unique culture.

Our motto, "You'd be surprised how far we'll go for you", is exemplified through our embrace of these culture elements: Attitude, Curiosity, Integrity, Resolute, Visionary, Appearance, Confidence, Excellence, Pride, and Sense of Humor.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals
• 350+ locations worldwide
• Globally unified systems

The ideal candidate will have a willingness to grow, learn and work hard. Our department is growing and we are looking for a bilingual person who enjoys a fast-paced, professional, and dynamic work environment.

Provide customer service in monitoring freight to ensure timely arrival, accurate and timely customs declarations for final delivery to consignee within specified / agree timeframe

Follow up on inbound shipments and ensure timely delivery to consignee.

• Monitor flight/vessel arrivals and ensure timely feedback on arrival information to customer.
• Ensure to meet all Pharmaceutical & Healthcare requirement as per GDP/GDPMDS regulations and directives, as required.
• Ensure that discrepancy related to shipment is reported to customers and origin offices promptly.
• Complete customs competency test and able to file for customs entry whenever necessary/required.
• Ensure all paperwork are in proper order that meet customer profile and comply to local rules and regulations.
• Ensure Key Performance Indicators on customs entries are met within customers' requirements. Comply with Singapore Customs / Competent Authorities rules and regulations imposed as well as adhering compliance to Expeditors policy and expectations.
• Achieve 100 % customer satisfaction at all times through understanding customers' needs and handling requirements as well as ensuring 100% compliance.
• Respond to customer complaint and query with a sense of urgency and provide solution or improvement plan whenever possible.
• Answer all incoming calls promptly and politely.
• Develop good rapport with the customers.
• Ensure all data are entered into system timely and accurately.
• Ensure that freight and handling charges are billed to customers timely and accurately.
• Prepare and submit reports timely whenever required.
• Take up additional tasks as required to meet department's needs.

Other skills

• Good working knowledge in computer software applications including E-Mail, Excel, Word and PowerPoint
• Good interpersonal and problem-solving skills
• Good communications skills with good command in written and spoken English.

Tertiary educations with 1 year working experience. Fresh graduates are also welcomed.

Expeditors offers excellent benefits for full time employees:

• Benefits complied with local law
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.