Quality & Customer Experience Coordinator

The Supreme HR Advisory Pte. Ltd.; Singapore; Presencial; SGD 28 000 - 33 000; Tempo integral

Resumo da oferta

The Supreme HR Advisory Pte. Ltd in Singapore is hiring a Quality Assurance & Compliance Associate to support customer complaints management and ISO compliance initiatives.

You will investigate issues, input RCA data, and help drive continuous improvement with the Operations team. We offer a 5-day work week, 9am–6pm, with a monthly salary range of SGD 2,500 to 3,000, and opportunities to contribute to ISO 9001/14001/45001 programs.

Qualificações

• Minimum Diploma qualification.
• 1-2 years of relevant working experience.

Responsabilidades

• Investigate and manage customer complaints and quality incidents from receipt through to closure.
• Input data into Root Cause Analysis (RCA) templates and manage the internal reject tagging process for warehouse-related errors.
• Identify process inefficiencies, waste and potential quality risks, and conduct Gemba walks with the Operations team to drive continuous improvement.
• Prepare weekly and monthly reports on customer complaints received.
• Support compliance with ISO 9001, ISO 14001 and ISO 45001 requirements, as well as internal procedures.

Conhecimentos

Root Cause Analysis

Gemba Walks

Quality Management

Formação académica

Diploma

Descrição da oferta de emprego

The Supreme HR Advisory Pte. Ltd in Singapore is hiring a Quality Assurance & Compliance Associate to support customer complaints management and ISO compliance initiatives.

You will investigate issues, input RCA data, and help drive continuous improvement with the Operations team. We offer a 5-day work week, 9am–6pm, with a monthly salary range of SGD 2,500 to 3,000, and opportunities to contribute to ISO 9001/14001/45001 programs.