After-sales Customer Service Officer

VSMART TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology service company in Singapore is seeking an After-sales Customer Service Officer to provide top-notch customer support. Responsibilities include handling customer enquiries, assisting with technical guidance, and coordinating repairs. Ideal candidates will be bilingual in English and Mandarin, possess strong communication skills, and have a pleasant demeanor. A 5.5-day work schedule is required. Prior customer service experience is advantageous.

Qualifications

• Proficient English and Chinese to communicate with customers.
• Experience in customer service is a plus.
• Ability to handle customer concerns professionally.

Responsibilities

• Handle customer enquiries via phone, email, and in-person.
• Assist with product troubleshooting and technical guidance.
• Coordinate repair orders and update service records.
• Manage warranty verification and advise on repair costs.
• Provide excellent customer service.

Skills

Bilingual in English and Chinese (Mandarin)

Strong communication skills

Customer service skills

Job description

We are looking for a dedicated and customer-oriented After-sales Customer Service Officer to join our vivo team. The ideal candidate will handle customer enquiries, support repair and service processes, and ensure a smooth and professional after-sales experience for all customers.

Key Responsibilities

• Handle customer enquiries via phone, email, and walk-ins.
• Assist customers with product troubleshooting and basic technical guidance.
• Coordinate repair orders, service status updates, and follow up with service centers.
• Register service jobs and update records in the system accurately and timely.
• Work closely with technicians, warehouse, and retail teams to ensure efficient service flow.
• Manage warranty verification and advise customers on repair costs when required.
• Provide excellent customer service and maintain a positive brand image.
• Support any other related tasks assigned by the supervisor/manager.

Requirements

• Bilingual: Proficient in English and Chinese (Mandarin) to liaise with Chinese-speaking customers.
• Strong communication and customer service skills.
• Pleasant personality, patient, and able to handle customer concerns professionally.
• Ability to work on a 5.5-day work schedule.
• Prior experience in customer service or mobile phone industry is an advantage.