Aerospace Customer Support Pro - ERP & Orders (Singapore)

Boeing; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Boeing Distribution Pte. Ltd. in Singapore invites a Customer Support Specialist to join our team and support order entry, product information, and customer satisfaction.

The role collaborates with sales, supply chain and operations, requiring SAP experience, strong Excel skills, and the ability to handle high-pressure situations. A university degree in Business or Aviation is preferred, with 3+ years in aerospace customer support.

Qualifications

• Minimum of 3 years in Customer Support or Customer Service, direct or indirect.
• Experience using SAP or a similar ERP system.
• Willingness to work flexible hours, including overtime and occasional weekends.
• Ability to perform effectively under pressure and with minimal supervision.
• Proficiency with Excel, Access, or other database tools.

Responsibilities

• Quoting customers & providing product information as needed.
• Customer order entry & order management.
• Customer account resolution & credit disposition.
• Customer returns & warranty management.
• Customer communication & training.
• Support customer projects & collaborate with sales, supply chain & operations.

Skills

Customer service

Communication

High-pressure work

Flexibility

Team collaboration

Education

University degree in Business or Aviation

Tools

SAP

Excel

Access

Smartsheets

ERP reporting tools (Spotfire/Tableau)

Job description

Boeing Distribution Pte. Ltd. in Singapore invites a Customer Support Specialist to join our team and support order entry, product information, and customer satisfaction.

The role collaborates with sales, supply chain and operations, requiring SAP experience, strong Excel skills, and the ability to handle high-pressure situations. A university degree in Business or Aviation is preferred, with 3+ years in aerospace customer support.