Customer Resolution Leader — Spare Parts & Support

Prestwick Aerosystems; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Satair Pte Ltd in Singapore seeks an experienced Customer Resolution Services professional to lead a team and drive high-quality responses for spare parts orders. You will manage workloads, escalations, and customer relationships while upholding governance and process adherence.

The role requires a minimum of 3 years in customer service, a related bachelor’s degree, and strong communication/analytical skills. SAP and Freshdesk experience are advantageous in a fast-paced aviation environment.

Qualifications

• 3+ years of customer service experience in a similar sized organisation.
• Bachelor-level degree in business, logistics, or related field preferred.
• Strong communication and analytical skills with a proactive attitude.

Responsibilities

• Lead and contribute to a high performing Head of Customer Resolution Services Team.
• Analyse KPIs and manage material order activity for customers and management.
• Ensure procedures are followed, and optimize workload and scheduling.

Skills

Customer service

Analytical skills

Dispute resolution

Communication skills

Education

BSc in Business Administration / Supply Chain / Logistics

Tools

SAP

Freshdesk

Job description

Satair Pte Ltd in Singapore seeks an experienced Customer Resolution Services professional to lead a team and drive high-quality responses for spare parts orders. You will manage workloads, escalations, and customer relationships while upholding governance and process adherence.

The role requires a minimum of 3 years in customer service, a related bachelor’s degree, and strong communication/analytical skills. SAP and Freshdesk experience are advantageous in a fast-paced aviation environment.