Customer Support Specialist

Boeing; Singapore; On-site; SGD 40,000 - 67,000; Full time

Job summary

Boeing Distribution Pte. Ltd. in Singapore invites a Customer Support Specialist to join our team and support order entry, product information, and customer satisfaction.

The role collaborates with sales, supply chain and operations, requiring SAP experience, strong Excel skills, and the ability to handle high-pressure situations. A university degree in Business or Aviation is preferred, with 3+ years in aerospace customer support.

Qualifications

• Minimum of 3 years in Customer Support or Customer Service, direct or indirect.
• Experience using SAP or a similar ERP system.
• Willingness to work flexible hours, including overtime and occasional weekends.
• Ability to perform effectively under pressure and with minimal supervision.
• Proficiency with Excel, Access, or other database tools.

Responsibilities

• Quoting customers & providing product information as needed.
• Customer order entry & order management.
• Customer account resolution & credit disposition.
• Customer returns & warranty management.
• Customer communication & training.
• Support customer projects & collaborate with sales, supply chain & operations.

Skills

Customer service

Communication

High-pressure work

Flexibility

Team collaboration

Education

University degree in Business or Aviation

Tools

SAP

Excel

Access

Smartsheets

ERP reporting tools (Spotfire/Tableau)

Job description

Customer Support Specialist### Customer Support SpecialistApply: Onsite Job: SGP - Singapore, Singapore: Full time: Posted Today: End Date: November 4, 2026 (13 days left to apply): JR2026522404Customer Support Specialist**Company:**Boeing Distribution Pte. Ltd.Boeing Distribution is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company. Boeing Distribution has an entrepreneurial spirit and a can-do culture with the backing of one of the world’s best companies, Boeing. We are looking for a **Customer Support Specialist**to be based at our **Singapore** office location. As the Customer Support Specialist, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs to ensure customer satisfaction. **Job Responsibilities:*** Quoting customers & providing product information as needed* Customer Order entry & order management* Customer Account resolution & credit disposition* Customer Returns & warranty management* Customer communication & training* Support customer special projects & programs* Collaborate effectively with other functions such as sales, supply chain & operations **Basic Qualifications:*** Minimum of 3 years of experience in Customer Support or Customer Service, either direct or indirect* Minimum of 3 years of experience using SAP or a similar ERP system* Willingness to work flexible hours, including overtime and occasional weekends as needed* Ability to perform effectively in high-pressure situations* Experience using Excel, Access, or other database management tools* Ability to work with minimal supervision **Preferred Qualifications:*** Proficient in Microsoft Office Tools* Experience with Smartsheets* 5+ Years in an Operations, Distribution Center, Aerospace, or similar/related environment highly preferred* Experience performing data analysis and troubleshooting* Experience with ERP reporting systems (i.e. Spotfire, Tableau)* Education: University Degree in Business or Aviation; College Level Courses* Experience: 5 years sales, customer service experience in the aerospace/aircraft parts sales, distribution and/or mfg.* Familiar with soft phones* Experience with sales force **Other job-related information*** This requisition is for an international local hired position. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.******Language Requirements:******Not Applicable**Education:**Not Applicable**Relocation:**Relocation assistance is not a negotiable benefit for this position.**Security Clearance:**This position does not require a Security Clearance.**Visa Sponsorship:**Employer will not sponsor applicants for employment visa status.**Contingent Upon Award Program**This position is not contingent upon program award**Shift:**Not a Shift Worker (Singapore)