Senior Aerospace Customer Success & Commercial Lead

Singapore Aero Engine Services Private Limited (SAESL); Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive Medical Coverage

Flexible Benefits

Company Transport

Training/Career Progression Opportunities

Job Security

Job summary

Singapore Aero Engine Services Private Limited (SAESL) is seeking a dedicated professional to manage customer relationships and address order-related inquiries in Singapore. Candidates should have a Bachelor's degree in Engineering and experience in the aerospace industry. The role requires proficiency in Microsoft Office, SAP, Power BI, and strong communication skills.

Key responsibilities include managing customer interactions, ensuring timely invoicing, and leading continuous improvement initiatives.

Qualifications

• 3–5 years of experience in the aerospace industry or similar environment.
• Experience in customer support or commercial operations is an advantage.
• Strong customer focus with excellent communication skills.

Responsibilities

• Serve as primary contact for customers on order-related matters.
• Build and maintain customer relationships to ensure satisfaction.
• Ensure timely invoicing and resolution of invoice-related queries.
• Conduct regular business reviews to strengthen partnerships.
• Collaborate with stakeholders for operational improvements.

Skills

Customer service

Interpersonal skills

Analytical skills

Problem-solving abilities

Microsoft Office proficiency

Education

Bachelor's degree in Engineering or related discipline

Tools

SAP

Power BI

Power Apps

Job description

Singapore Aero Engine Services Private Limited (SAESL) is seeking a dedicated professional to manage customer relationships and address order-related inquiries in Singapore. Candidates should have a Bachelor's degree in Engineering and experience in the aerospace industry. The role requires proficiency in Microsoft Office, SAP, Power BI, and strong communication skills.

Key responsibilities include managing customer interactions, ensuring timely invoicing, and leading continuous improvement initiatives.