Advisory ServiceNow Senior Associate

KPMG Services Pte Ltd; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A leading professional services firm in Singapore is seeking a ServiceNow Consultant to drive IT service transformation. The role involves configuring, developing, and maintaining the ServiceNow platform while serving as the primary technical resource. Candidates should have a Bachelor's degree and the ServiceNow Certified System Administrator (CSA) certification, along with at least 4-6 years of experience in ServiceNow implementations. Strong communication and problem-solving skills are essential for success in this fast-paced environment.

Qualifications

• Bachelor’s degree in information technology, Management Information Systems, or Computer Science.
• ServiceNow Certified System Administrator (CSA) certification required.
• Minimum 4-6 years of end-to-end ServiceNow implementation experience.

Responsibilities

• Serve as the key technical resource for the configuration and maintenance of the ServiceNow platform.
• Lead guidance in requirements gathering and developing/documenting process workflows.
• Provide technical training to clients on implemented solutions.

Skills

Fluency in ServiceNow base platform

Strong communication skills

Problem-solving skills

Experience with key ServiceNow modules (ITSM, SAM, HAM, ITOM)

Experience with scripting in the ServiceNow platform

Education

Bachelor’s degree in information technology or related field

ServiceNow Certified System Administrator (CSA)

Job description

Job Description

As a key member of the ServiceNow team at KPMG, you will be at the forefront of transforming IT services and solutions. Your role will be pivotal in advising both IT and business stakeholders, leveraging the ServiceNow platform to meet their needs.

Your ability to communicate effectively with both technical and non-technical stakeholders will be key to your success in this role. You will be expected to have a deep understanding of the ServiceNow platform and its capabilities to offer strategic guidance and support to our clients as well as an understanding of KPMG’s ServiceNow offerings and delivery methodology.

CIO Advisory team members regularly interact with C‑Suite clients, such as Chief Executive Officer (CEO), Chief Information Security Officer (CISO), Chief Information Officer (CIO), Chief Operating Officer (COO), Chief Risk Officer (CRO) and their direct reports. Hence, a client centric mind‑set, understanding of IT within a Business context, and well‑developed communication skills are desirable.

The role involves:

• Serving as the key technical resource for the configuration, development, support, and maintenance of the ServiceNow platform. The successful candidate will have fluency in ServiceNow base platform, with the ability to learn and adapt to other areas of the platform per the needs of the engagement.
• Serving as primary technical point‑of‑contact for projects.
• Leading the efforts and provide guidance in requirements gathering and developing/documenting process workflows.
• Defining technical solutions for architecture and design that are aligned with the client’s business problems and ServiceNow implementation best practices.
• Leading a team of developers to convert requirements into user stories, create solutions, review development, and perform testing.
• Providing both technical and non‑technical training to clients for the implemented solutions as built on the platform.
• Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, business rules, ACLs, UI Builder, and any other configurations required to support client processes.
• Providing advanced support for ServiceNow by troubleshooting a variety of application problems, implementing bug fixes, and performing root cause analysis.
• Participating in the discovery sessions and process definitions with team lead and other developers
  

The ideal candidate should possess:

• Bachelor’s degree in information technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA or comparable experience.
• ServiceNow Certified System Administrator (CSA) certification required. Other product CIS certifications preferred, but not mandatory.
• Experience in delivering ServiceNow engagements in large complex environments both as a Developer and as a Business Analyst.
• Experience in platform integration, UI/UX design, building complex flows to automate tasks, dashboard design and reporting, managing and building discovery processes, and management of data and data sources across the platform is preferred.
• Understanding and experience of how to deliver ServiceNow engagement from within a Professional Services environment ideally Big 4.
• Minimum 4-6 years of relevant experience on end-to-end ServiceNow implementation experience will be preferred.
• Strong communication and problem-solving skills.
• The ability to adapt to engagements by quickly learning functional, industrial, and technical concepts.
• Experience with key ServiceNow modules such as ITSM, SAM, HAM, ITOM is required.
• Experience with scripting in the ServiceNow platform is required.
• ServiceNow Certified System Administrator (CSA) certification.
• Deep knowledge and experience in understanding customer requirements necessary to successfully implement a complex SaaS solution including a strong appreciation for understanding business contexts within technical requirements.
• Experience working and delivering ServiceNow solutions in high trust industries such as Professional Services, Financial Governance institutions, Investment Funds and Financial Services.