Admin Executive: Drive Service Experience & Feedback Ops

BGC Group Pte Ltd; Singapore; On-site; SGD 18,000 - 30,000; Full time

Job summary

BGC Group Pte Ltd is seeking an Admin Executive to support the Service Excellence and Service Experience Design teams in Singapore, based near Somerset. This 6-month contract offers immediate start and standard Monday to Friday hours.

You will manage feedback processes, prepare guides and SOPs, assist with onboarding a feedback management system, coordinate meetings, and create basic reports and dashboards while collaborating with internal and external stakeholders.

Qualifications

• Diploma or equivalent qualification in a related discipline.
• Strong written and verbal communication skills.
• Excellent administrative, organisational and coordination abilities.
• Proficient in Microsoft Excel and PowerPoint.
• Experience with Canva or CapCut or similar tools.

Responsibilities

• Support feedback management operations and track escalated cases.
• Prepare FAQs, guides, briefing materials and SOPs.
• Assist onboarding of a feedback management system across divisions.
• Track project progress and coordinate stakeholder engagements.
• Organise feedback and prepare basic reports, dashboards and summaries.
• Support workshops, focus groups, meetings and events.
• Prepare meeting minutes and track action items.
• Assist with presentation slides and communication materials.

Skills

Communication skills

Administrative & coordination

Multitasking

Independent worker

Education

Diploma or equivalent qualification in related field

Tools

Microsoft Excel

Microsoft PowerPoint

Canva

CapCut

Job description

BGC Group Pte Ltd is seeking an Admin Executive to support the Service Excellence and Service Experience Design teams in Singapore, based near Somerset. This 6-month contract offers immediate start and standard Monday to Friday hours.

You will manage feedback processes, prepare guides and SOPs, assist with onboarding a feedback management system, coordinate meetings, and create basic reports and dashboards while collaborating with internal and external stakeholders.