Admin Executive (Service Excellence)

BGC Group Pte Ltd; Singapore; On-site; SGD 18,000 - 30,000; Full time

Job summary

BGC Group Pte Ltd is seeking an Admin Executive to support the Service Excellence and Service Experience Design teams in Singapore, based near Somerset. This 6-month contract offers immediate start and standard Monday to Friday hours.

You will manage feedback processes, prepare guides and SOPs, assist with onboarding a feedback management system, coordinate meetings, and create basic reports and dashboards while collaborating with internal and external stakeholders.

Qualifications

• Diploma or equivalent qualification in a related discipline.
• Strong written and verbal communication skills.
• Excellent administrative, organisational and coordination abilities.
• Proficient in Microsoft Excel and PowerPoint.
• Experience with Canva or CapCut or similar tools.

Responsibilities

• Support feedback management operations and track escalated cases.
• Prepare FAQs, guides, briefing materials and SOPs.
• Assist onboarding of a feedback management system across divisions.
• Track project progress and coordinate stakeholder engagements.
• Organise feedback and prepare basic reports, dashboards and summaries.
• Support workshops, focus groups, meetings and events.
• Prepare meeting minutes and track action items.
• Assist with presentation slides and communication materials.

Skills

Communication skills

Administrative & coordination

Multitasking

Independent worker

Education

Diploma or equivalent qualification in related field

Tools

Microsoft Excel

Microsoft PowerPoint

Canva

CapCut

Job description

About the Role

Location: Nearest MRT, Somerset

Working Hours: Monday - Friday : 8.30am - 6.00pm

Salary: Up to $2.7K/month

Start Date: Immediate

Duration: 6-month contract (there's a possibilities of extension)

Summary Of The Role

We are looking for a Admin Executive to support the Service Excellence and Service Experience Design teams within the organisation.

Key Responsibilities

• Support feedback management operations, including organising feedback data and tracking escalated cases
• Prepare and maintain FAQs, feedback-handling guides, briefing materials and SOPs
• Support the onboarding of a feedback management system across different divisions
• Track project progress and coordinate stakeholder engagements
• Organise feedback and prepare basic reports, dashboards and summaries
• Support workshops, focus group discussions, meetings and other events
• Prepare meeting minutes and track action items
• Assist with presentation slides, infographics, videos and other communication materials

Key Requirements

• Diploma or equivalent qualification in Business Administration, Communications, Information Systems or a related discipline.
• Good written and verbal communication skills to prepare documents, reports and stakeholder correspondence.
• Good administrative, organisational and coordination skills, with the ability to manage multiple tasks and deadlines.
• Working knowledge of Microsoft Office, particularly Excel and PowerPoint.
• Comfortable handling data, reports, records and documentation accurately.
• Experience using content-development or design tools, such as Canva, Cap Cut or similar platforms.
• Able to work independently and collaborate effectively with internal and external stakeholders.