Public Service Feedback & Case Management Specialist

PERSOL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Part time

Job summary

PERSOL SINGAPORE PTE. LTD. is recruiting for a temporary Public Feedback Officer to manage enquiries via email, online platforms and phone, located at City Hall, Singapore.

The contract is 3 months, with extension possible up to 12 months, and standard hours Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5.30pm. You will coordinate with service providers and internal teams to resolve cases, analyse trends, and contribute to service improvements while ensuring timely closure and high

Qualifications

• Diploma or Degree in any discipline.
• Experience in customer service, feedback management, or case management preferred.
• Public sector experience is a plus.
• Strong communication and stakeholder management skills.
• Ability to manage multiple cases in a fast-paced environment.

Responsibilities

• Manage public feedback and enquiries via email, online platforms, and phone.
• Oversee service providers to ensure enquiries are handled accurately and promptly.
• Review and resolve complex cases, prepare replies, and coordinate follow-ups.
• Work closely with internal stakeholders and external agencies to address feedback.
• Monitor case progress and ensure timely closure per service standards.
• Analyse feedback trends and assist in reporting and service performance data.
• Contribute to service improvement initiatives and enhance customer experience.

Skills

Customer service

Stakeholder management

Communication skills

Problem solving

Multitasking

Public sector experience

Education

Diploma or Degree

Job description

PERSOL SINGAPORE PTE. LTD. is recruiting for a temporary Public Feedback Officer to manage enquiries via email, online platforms and phone, located at City Hall, Singapore.

The contract is 3 months, with extension possible up to 12 months, and standard hours Monday to Thursday 8.30am to 6pm, Friday 8.30am to 5.30pm. You will coordinate with service providers and internal teams to resolve cases, analyse trends, and contribute to service improvements while ensuring timely closure and high