Adiminstrative Assistant / Receptionist

Wide Wings; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Wide Wings is seeking a frontline customer service professional for a school front desk in Singapore. You will greet parents, visitors, teachers and staff, and coordinate with staff to ensure smooth operations.

The role includes handling goods receipt, managing calls within three rings, issuing stationery, and managing attendance and forms submission. A Diploma or GCE A-Level is preferred, with about three years of school frontline experience.

Qualifications

• Minimum qualification is GCE A-Level or Diploma.
• Preferably 3 years frontline customer service in a school.
• Proficient in Word and Excel.

Responsibilities

• Attend to walk-in customers in a professional, prompt and friendly manner.
• Accept goods for staff and coordinate receipt.
• Handle incoming calls and answer within 3 rings.
• Issue stationery and loan items; guide forms to use.
• Notify General Office for replenishment; administer basic first aid.
• Manage lost and found items, label and organise records.
• Data entry and verification of submission forms (MOE FAS, leave).
• Update latecomers, issue slips, record attendance, and notify OMs for corrective work orders.
• Coordinate Parents-Teachers Meeting appointments; safeguard Ezlink cards/handphones.

Skills

Customer service

Phone etiquette

Data entry

Office software

Education

GCE A-Level certificate or Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Front desk duties include attending to the needs of walk-in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly manner.

Accept goods on behalf of staff and coordinate with them to ensure receipt of the items.

Handle incoming calls professionally and ensure they are answered within 3 rings.

Issue stationery and loan items and provide guidance to users on the appropriate forms to use.

Notify the General Office when stationery and first aid supplies in the Sick Bay need replenishment. Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.

Manage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.

Handle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.

Handle the latecomers by updating the late coming details at the google form, issuing latecomer's slip, daily updating of students 'attendance and notifying OM on students issued with Corrective Work Order.

Manage parents’ appointments for key personnel during Parents-Teachers Meetings.

Support Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.

The Personnel shall possess a minimum qualification of either a GCE A-Level certificate or a Diploma or an equivalent qualification.

The Personnel should preferably have three (3) years of experience in a school frontline customer service role.

Knowledge of Microsoft Word and Microsoft Excel