Adiminstrative Assistant / Receptionist

WIDE WINGS PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

WIDE WINGS PTE. LTD. invites a diligent Front Desk Officer to support our school community, handling walk-in visitors, coordinating arrivals, and answering calls with professionalism and warmth.

You will manage daily front desk operations to ensure smooth school routine and a welcoming environment. The role requires a minimum qualification of GCE A-Level or Diploma, about three years in a school frontline customer service setting, and proficiency with Microsoft Word and Excel.

Qualifications

• Minimum qualification of either a GCE A-Level certificate or a Diploma or an equivalent qualification.
• Three (3) years of experience in a school frontline customer service role preferred.
• Knowledge of Microsoft Word and Microsoft Excel

Responsibilities

• Attend to walk-in customers professionally and promptly.
• Accept goods on behalf of staff and coordinate receipt.
• Handle incoming calls and answer within 3 rings.
• Issue stationery and loan items; guide forms to users.
• Notify General Office when supplies run low; administer basic first aid and issue leave excites.
• Manage lost and found items; keep records organized and labeled.
• Perform data entry and verify completeness of MOE FAS and leave forms.
• Update latecomer details via Google Form; issue late slips; update attendance; notify OM of Corrective Work Orders.
• Schedule Parents-Teachers Meeting appointments for parents and key personnel.
• Safekeeping of Ezlink cards/handphone for latecomers; assist Discipline Master.
• Ensure proper handling of attendance and student distribution of forms.

Skills

Customer service

Phone etiquette

Teamwork

Multitasking

Attention to detail

Education

GCE A-Level or Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Front desk duties include attending to the needs of walk-in customers (such as parents, visitors, partners, teachers, staff, and students) in a professional, prompt and friendly manner.

Accept goods on behalf of staff and coordinate with them to ensure receipt of the items.

Handle incoming calls professionally and ensure they are answered within 3 rings.

Issue stationery and loan items and provide guidance to users on the appropriate forms to use.

Notify the General Office when stationery and first aid supplies in the Sick Bay need replenishment. Administer basic first aid to injured or ill students in the Sick Bay and issue excuse chits for students who need to leave school early.

Manage lost and found items, ensuring they are promptly recorded, labeled, and organized in a timely manner.

Handle administrative duties such as data entry, verify and check on completeness of forms and documents submission such as MOE FAS application forms and leave application forms.

Handle the latecomers by updating the late coming details at the google form, issuing latecomer's slip, daily updating of students 'attendance and notifying OM on students issued with Corrective Work Order.

Manage parents’ appointments for key personnel during Parents-Teachers Meetings.

Support Discipline Master in the safekeeping of Ezlink cards/ handphone for latecomers/students.

The Personnel shall possess a minimum qualification of either a GCE A-Level certificate or a Diploma or an equivalent qualification.

The Personnel should preferably have three (3) years of experience in a school frontline customer service role.

Knowledge of Microsoft Word and Microsoft Excel