Account Manager, Renewals & Retention

WOLTERS KLUWER SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Medical coverage

Flexible hours

Learning & development

Paid leave

Wellness program

Work-from-Anywhere

Job summary

Wolters Kluwer Singapore Pte. Ltd. is seeking an Account Manager, Renewals & Retention to manage a portfolio of corporate customers, drive renewals and account growth from our Singapore base.

The role offers hybrid working from Shenton Way, Singapore, with home-based work for three days per week. You will engage with clients, develop retention strategies, re-engage at-risk accounts, and support sales through detailed data analysis and cross-functional collaboration.

Qualifications

• Strong communication skills with customers and internal teams.
• Ability to deliver high-quality customer service and support.
• Experience analyzing customer interaction data to drive retention.
• Skill in resolving moderate conflicts with customers.
• Ability to develop and execute retention strategies.
• Experience coordinating with cross-functional teams.
• Ability to identify trends and patterns in data.
• Proficiency with CRM tools and databases.

Responsibilities

• Engage with existing customers to understand needs and concerns.
• Develop retention strategies based on feedback.
• Re-engage lapsed customers with targeted communication.
• Conduct regular follow-ups to ensure satisfaction.
• Contribute to customer retention programs development.
• Generate reports on interactions and retention metrics.
• Support sales with data analysis and trend identification.
• Coordinate with marketing on retention campaigns.
• Assist in creating personalized retention plans.

Skills

Enhanced Communication

Advanced Customer Service

Data Analysis

Conflict Resolution

Strategic Thinking

Team Coordination

Analytical Mindset

CRM Proficiency

Job description

Are you passionate about building customer relationships and delivering commercial results?

As an Account Manager, Renewals & Retention , you will manage a portfolio of corporate customers, driving renewals, retention, and account growth. By understanding each customer's evolving business needs, you will strengthen engagement, re-activate at-risk accounts, and identify opportunities to expand the value customers receive from our digital solutions.

This is a Permanent, Full Time position, based in Shenton Way, Singapore (hybrid working, work from home 3 days per week).

ABOUT THE ROLE

• Engage with existing customers to understand their needs and concerns.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

ABOUT YOU

• Enhanced Communication: Improved skills in engaging with customers.
• Advanced Customer Service: Expanded abilities to provide product and service support.
• Data Analysis: Proficiency in analyzing customer interaction data.
• Conflict Resolution: Capability to resolve moderate customer conflicts.
• Strategic Thinking: Skill in developing and executing customer retention strategies.
• Team Coordination: Ability to work closely with cross-functional teams.
• Analytical Mindset: Enhanced skills in identifying trends and patterns.
• CRM Proficiency: Moderate expertise in customer relationship management tools.

ABOUT US

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180countries, maintains operations in over 40 countries, and employs approximately21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at www.wolterskluwer.com.

We believe that great people deserve great support. You'll enjoy:

• Competitive compensation package
• Medical coverage for you and your family
• Flexible working hours and Work-from-Anywhere options to support better work-life balance
• Learning & development opportunities to grow your career
• Paid annual leave and volunteer time off
• A comprehensive wellness program
• A stable, global organization with strong market recognition and continuous innovation