Account Manager, Renewals & Retention

wolters kluwer singapore pte. ltd.; Shenton Way; Hybrid; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Medical coverage for you and your 
fam

Flexible working hours and Work-from-3

Learning & development opportunities

Paid annual leave and volunteer time

Comprehensive wellness program

Stable, global organization with brand

Job summary

Wolters Kluwer Singapore Pte. Ltd. is hiring an Account Manager, Renewals & Retention to manage a portfolio of corporate customers, drive renewals, retention, and account growth.

You will strengthen engagement, re‑activate at‑risk accounts, and identify opportunities to expand value from our digital solutions. Based in Shenton Way, Singapore, this permanent, full-time role combines in-office and remote work for a hybrid arrangement.

Qualifications

• Excellent communication and engagement skills with customers.
• Strong customer service experience and product knowledge.
• Ability to analyze customer interaction data and trends.
• Conflict resolution skills for resolving issues promptly.
• Strategic thinking to develop retention plans.
• Experience coordinating with cross-functional teams.
• Analytical mindset to identify patterns and opportunities.
• Moderate proficiency with CRM tools.

Responsibilities

• Engage with existing customers to understand their needs and concerns.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers with targeted communication.
• Conduct follow-ups to ensure customer contentment.
• Contribute to customer retention program development.
• Generate reports on interactions and retention metrics.
• Support sales with data analysis and trend identification.
• Coordinate with marketing on retention campaigns.
• Assist in creating personalized retention plans.

Skills

Clear communication

Customer service

Data analysis

Conflict resolution

Strategic thinking

Team coordination

Analytical mindset

CRM proficiency

Job description

Are you passionate about building customer relationships and delivering commercial results?

As an Account Manager, Renewals & Retention, you will manage a portfolio of corporate customers, driving renewals, retention, and account growth. By understanding each customer's evolving business needs, you will strengthen engagement, re‑activate at‑risk accounts, and identify opportunities to expand the value customers receive from our digital solutions.

This is a Permanent, Full Time position, based in Shenton Way, Singapore (hybrid working, work from home 3 days per week).

ABOUT THE ROLE

• Engage with existing customers to understand their needs and concerns.
• Develop retention strategies based on customer feedback.
• Re‑engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow‑ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

ABOUT YOU

• Enhanced Communication: Improved skills in engaging with customers.
• Advanced Customer Service: Expanded abilities to provide product and service support.
• Data Analysis: Proficiency in analyzing customer interaction data.
• Conflict Resolution: Capability to resolve moderate customer conflicts.
• Strategic Thinking: Skill in developing and executing customer retention strategies.
• Team Coordination: Ability to work closely with cross-functional teams.
• Analytical Mindset: Enhanced skills in identifying trends and patterns.
• CRM Proficiency: Moderate expertise in customer relationship management tools.

ABOUT US

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180countries, maintains operations in over 40 countries, and employs approximately21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More atwww.wolterskluwer.com.

We believe that great people deserve great support. You’ll enjoy:

• Competitive compensation package
• Medical coverage for you and your family
• Flexible working hours and Work-from-Anywhere options to support better work-life balance
• Learning & development opportunities to grow your career
• Paid annual leave and volunteer time off
• A comprehensive wellness program
• A stable, global organization with strong market recognition and continuous innovation