6 months Customer Service Associate (Education) #HMS

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a dedicated Customer Service Associate for a 6-month engagement. The role involves delivering high-quality customer service, resolving issues effectively, and contributing to process improvements. Candidates should possess strong problem-solving skills and effective communication abilities. The position offers a salary range of $2,800 to $3,500 per month and various shift allowances, ensuring a comprehensive support structure in a dynamic environment.

Benefits

Shift allowance

Team support

Qualifications

• Ability to deliver professional and high-quality service experience in a customer-facing role.
• Taking ownership of customer problems and following through to resolution.
• Maintaining close liaison with all departments for seamless client experience.

Responsibilities

• Identify customers’ needs to maintain a high level of service delivery.
• Establish continuous improvement processes for customer satisfaction.

Skills

Professional customer service experience

Problem-solving skills

Effective communication

Ability to work in a team

Job description

6 months Customer Service Associate

Location: Serene Centre/ United Square/ Chua Chu Kang/ Tampines Mall
Salary: $2,800 – $3,500/month
Shift Allowance (4+1): $100 shift allowance per month
Shift Allowance (3+2): $200 shift allowance per month
Working Schedule: 3+2 work week OR 4+1 work week

• Weekdays: 1pm – 10pm (8hrs excl. break)
• Weekends: 8:30am – 6:30pm (9hrs excl. break)

• Ability to deliver professional and high-quality service experience in a customer‑facing role Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction

• Taking ownership of customers’ problems and follow through effectively and efficiently to resolution within the SLAs.

• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.

• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience.

Interested candidates, do submit your resume to: [e-mail] OR telegram @jocelynchan

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number: 99C4599

Personnel EA License: R1331820