5 DAYS OFFICE HOURS Call Centre Assistant / Order Processing Officer (Permanent) UP 3K #HYT

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking candidates for a customer operations position in Singapore. This permanent role involves receiving and processing sales orders, handling customer inquiries, and working closely with internal teams to resolve issues. Candidates should have a minimum Nitec qualification and prior experience in customer service roles. The position offers a salary of up to $3,000 along with 21 days of annual leave, and various bonuses.

Benefits

21 days annual leave

28 days medical leave

Variable bonus

Qualifications

• Minimum Nitec qualification or above.
• Prior experience in call centre, customer service, or order processing.

Responsibilities

• Receive and process sales orders accurately and promptly.
• Handle inbound customer enquiries and complaints via hotline.
• Conduct outbound follow-up calls to resolve order or service issues.
• Document and update customer information, enquiries and cases in system.
• Liaise with internal operations teams to ensure timely issue resolution.
• Prepare regular or ad-hoc reports for supervisors or management.
• Maintain updated knowledge of products, processes and pricing.
• Follow standard operating procedures for daily tasks.
• Build and maintain positive working relationships with customers and clients.

Skills

Customer service skills

Effective communication

Problem-solving

Education

Minimum Nitec qualification

Job description

Sector: Healthcare / Customer Operations

Employment Type: Permanent

Working Hours: Monday to Friday, 8:30 a.m. – 5:30 p.m.

Salary Range: Up to $3,000

Benefits:

• Annual Leave: 21 days
• Medical Leave: 28 days
• Variable Bonus

Job Responsibilities

• Receive and process sales orders accurately and promptly
• Handle inbound customer enquiries and complaints via hotline
• Conduct outbound follow-up calls to resolve order or service issues
• Document and update customer information, enquiries and cases in system
• Liaise with internal operations teams to ensure timely issue resolution
• Prepare regular or ad-hoc reports for supervisors or management
• Maintain updated knowledge of products, processes and pricing
• Follow standard operating procedures for daily tasks
• Build and maintain positive working relationships with customers and clients

Qualifications

• Minimum Nitec qualification or above
• Prior experience in call centre, customer service (Logistic / Supplychain) or order processing

All qualified applicants, please click “APPLY NOW”