24x7 L2 Application Support Engineer - SRE/Incidents

RIDIK Pte Ltd; Singapore; Hybrid; SGD 50,000 - 70,000; Full time

Job summary

RIDIK Pte Ltd in Changi, Singapore is seeking an experienced L2 Application Support Engineer. The successful candidate will provide 24x7 support and manage production incidents while collaborating across teams. This role is ideal for those who thrive in dynamic environments.

Candidates should have at least 4 years of relevant experience, strong problem-solving skills, and the ability to perform root cause analyses. A proactive mindset and excellent communication skills are essential for success in this position.

Qualifications

• Minimum 4 years of experience in L2 Application Support within a production environment.
• Strong experience in Incident Management and Problem Management.
• Good understanding of end-to-end web-based application infrastructure.
• Experience performing Root Cause Analysis (RCA) for production incidents.

Responsibilities

• Provide 24x7 application support through rotating 12-hour shifts.
• Manage and resolve production incidents and problems within agreed service levels.
• Collaborate with development, infrastructure, and business teams to resolve production issues.
• Drive continuous improvement initiatives, including automation and performance tuning.

Skills

Incident Management

Problem Management

Analytical Skills

Troubleshooting

Communication Skills

Job description

RIDIK Pte Ltd in Changi, Singapore is seeking an experienced L2 Application Support Engineer. The successful candidate will provide 24x7 support and manage production incidents while collaborating across teams. This role is ideal for those who thrive in dynamic environments.

Candidates should have at least 4 years of relevant experience, strong problem-solving skills, and the ability to perform root cause analyses. A proactive mindset and excellent communication skills are essential for success in this position.